Abdulrahman Lomax <[log in to unmask]> on 10/16/98 12:48:26 AM

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To:   [log in to unmask]
cc:    (bcc: Chris Ball/NA/VESG)
Subject:  Re: [DC] RS274X format problem




>>At 05:12 PM 10/15/98 -0500, Dave Roesler wrote:
>>In the new company for which I work (We are a flex circuit design and
>>panelization service bureau) we will call our customers who send us data
>>that is incorrect.  However, many manufacturers do not communicate back
to
>>their customer because they are afraid that they will be viewed as "hard
to
>>do business with".  When I call a designer who has given me incorrect or
>>poor data, I typically get the answer "None of our other vendors had
>>problems with our data".  If we are all to improve it is important that
we
>>be able to freely communicate back and forth regarding data without being
>>viewed as difficult.
>
>This problem can cut both ways. I remember one time in the pre-CAD days
>when I was buying some films. I was using a photo shop which was really a
>lithographer's service. But they had a camera capable of precision work,
>and quite a few local companies were using them. Anyway, I noticed that my
>reduce-to-dimension film was off by 20 mils or something like that, I do
>remember that the error was significant. I called it to their attention.
>Their response was that no other customers of theirs had complained, and
>the implication was that I should take my business somewhere else; in fact
>I think the man was more explicit: if you don't like our work, go
somewhere
>else. I did.
>
>I did try to explain that not everyone checks the film carefully, simply
>relying that the photographer and camera have done a accurate work, and
>with many PC boards, even a percent error would not necessarily cause a
>problem. And with others, it would be a total and very expensive disaster.
>But it fell on deaf ears.
>
>I think that company went out of business.
>
>I get called by fabricators from time to time. Usually it is something
>about a job which looks unusual, and they want to make sure that it is
>correct. Usually, it is, but once in a while, they have caught a real
mistake.
>
>I appreciate the calls.
>
>[log in to unmask]
>Abdulrahman Lomax
>P.O. Box 423
>Sonoma, CA 95476

Amen. The prototype vendor I use and promote to others isn't the least
expensive, but they call with anything that seems suspect to them. It saves
us a lot of grief in the long run.

-Chris-

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