DESIGNERCOUNCIL Archives

March 1998

DesignerCouncil@IPC.ORG

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DesignerCouncil <[log in to unmask]>
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Fri, 6 Mar 1998 08:12:36 +0000
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JoAnn Amerson <[log in to unmask]>
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> >A stock Zuken-Redac "Visula" system with optional software products
> >will do everthing you ask above. But, it ain't cheap!
> I would say the biggest problem with Zuken (besides the $$$) is their lack
> of support. I have first hand experience with that. At times the support
> would improved, but it never did last very long.
>
> Pat Paulson
> Ex Visula user

Pat -

We are currently using Z-R's Cadstar and I'm afraid I must beg to
differ.  The tech support people have been terrific!  No matter how
simple or way-out the question may be, they stay with me until I get
the problem solved.  We pay for the yearly maintenance and that
includes the support.  I have no qualms about calling them if there's
something I need/want to know.  I have heard that the supposrt has
gotten better over time but in the last three since I learned that we
*can* call them, they've always been there for me.  And I have sent
the supervisor an email telling him just that.

Now for the smile.....some of our techs are starting to use Cadstar's
schematic capture program for testers.  One of them comes to me with
his questions. He says I'm like the "Goddess Of Cadstar".  I love it!
Anyone out there know of a company with that position open?  Not that
I'm planning on leaving but I'm always willing to listen.

Have a wonderful weekend all!!

JoAnn L. Amerson
Design Librarian
Red Lion Controls, Inc.
E-mail: [log in to unmask]
Voice: (717) 767-6961 ext 6308

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