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Date: | 12 Feb 97 18:15:36 PST |
Content-Type: | text/plain |
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Hi Chandra,
May I suggest that you obtain a copy of the annual report from the
companies which you are interested in. You can answer some of your own
questions (like Q10 & 11, total revenue, profit before tax, etc.).
For information like RMA rate, ICT test results, # of Customer
Complaints, etc. are considered to be company's proprietary. I don't
think we could give you the information (we need lawyers otherwise).
Ava Fung
Process Engineering, Trimble Navigation
++++++++++++++++++++++++++++++++++++++++++
Hi All,
I am a student here at the University of Nebraska at Lincoln and
in the process of learning/benchmarking the PCB/SMT industry for
my class project. It would really help me if some of you could
take out a few minutes and answer the following questions. I hope
to get support from all - who are in the business of Assembling
and fabrication of PCBs. I came to know about this forum through
a friend. Your cooperation would be highly appreciated - keeping
in mind this forum is my only hope because its very hard to call
people and ask for information - moreover very few want to talk
to students.
Thankyou.
Regards
Chandra
Please all response to :-- email: [log in to unmask]
1. Customer Satisfaction:-- A measure of Satisfaction.
2. RMA rate %:--Number Returns / Number units shipped.
3. Quotation win ratio:--Cumulative # jobs won/total # jobs quoted
4. OTD to customer request:--# of units delivered on time as requested.
5. OTD to customer commit:--# of units delivered on time - committed.
6. # of Customer Complaints:--# of formal Customer Complaints
7. # of Positive Comments:--Total # of formal positive Complaints.
8. # of Negative Comments:--Total # of formal negative Complaints.
9. # Customer awards:--Total # of formal customer awards.
10.Total Revenue $
11.Profit Before Tax (PBT) in %.
12.Operation Margin as % revenue
13.ROA % :--Return of Assets.
14.DOS (days):--Days of Supply
15.DSO (days)
16.Inventory turns
18.Loss time accidents/employee
19.Absenteeism:--# of unplanned absent hours/total hours.
20.Turnover Rate/Quarter:--# of employees who left company/total
employees
21.# courses given/yr
22.OTD to commit:--On-Time-Delivery
23.performance # EDI suppliers
24.Quality by supplier commodity
25.Quality by Supplier:--Rejection rate
26.# of DTS suppliers:--Dock-To-Stock suppliers.
27.Cycle Count Accuracy:--Absolute value of errors identified/
value of inventory counted.
28.On Time Kit Completion %:--Total number of kits completed on
time/# of kits due per schedule within period.
29.ICT (dpmo):--In Circuit Test Results
30.Final inspection (dpmo)
31.Rework as a % of shipment
32.Revenue/Employee $K
33.PBT/employee: Profit Before Tax/employee
34.Manufacturing Cycle Time
35.Internal audit performance:--Average number of internal ISO audit
findings during specified period.
36.Third party Audit:--Number of non conformities identified by external
ISO auditors.
37.Corrective action cycle time for the above (35,36) findings.
38.Waste conversation:--Total tons of waste recycled as a % of total
recyclable waste in specified period.
39.Recyclable material %
40.Water Conservation/Reclamatio:--Average gallons of water used per
day over specified period.
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