Hi Chandra, May I suggest that you obtain a copy of the annual report from the companies which you are interested in. You can answer some of your own questions (like Q10 & 11, total revenue, profit before tax, etc.). For information like RMA rate, ICT test results, # of Customer Complaints, etc. are considered to be company's proprietary. I don't think we could give you the information (we need lawyers otherwise). Ava Fung Process Engineering, Trimble Navigation ++++++++++++++++++++++++++++++++++++++++++ Hi All, I am a student here at the University of Nebraska at Lincoln and in the process of learning/benchmarking the PCB/SMT industry for my class project. It would really help me if some of you could take out a few minutes and answer the following questions. I hope to get support from all - who are in the business of Assembling and fabrication of PCBs. I came to know about this forum through a friend. Your cooperation would be highly appreciated - keeping in mind this forum is my only hope because its very hard to call people and ask for information - moreover very few want to talk to students. Thankyou. Regards Chandra Please all response to :-- email: [log in to unmask] 1. Customer Satisfaction:-- A measure of Satisfaction. 2. RMA rate %:--Number Returns / Number units shipped. 3. Quotation win ratio:--Cumulative # jobs won/total # jobs quoted 4. OTD to customer request:--# of units delivered on time as requested. 5. OTD to customer commit:--# of units delivered on time - committed. 6. # of Customer Complaints:--# of formal Customer Complaints 7. # of Positive Comments:--Total # of formal positive Complaints. 8. # of Negative Comments:--Total # of formal negative Complaints. 9. # Customer awards:--Total # of formal customer awards. 10.Total Revenue $ 11.Profit Before Tax (PBT) in %. 12.Operation Margin as % revenue 13.ROA % :--Return of Assets. 14.DOS (days):--Days of Supply 15.DSO (days) 16.Inventory turns 18.Loss time accidents/employee 19.Absenteeism:--# of unplanned absent hours/total hours. 20.Turnover Rate/Quarter:--# of employees who left company/total employees 21.# courses given/yr 22.OTD to commit:--On-Time-Delivery 23.performance # EDI suppliers 24.Quality by supplier commodity 25.Quality by Supplier:--Rejection rate 26.# of DTS suppliers:--Dock-To-Stock suppliers. 27.Cycle Count Accuracy:--Absolute value of errors identified/ value of inventory counted. 28.On Time Kit Completion %:--Total number of kits completed on time/# of kits due per schedule within period. 29.ICT (dpmo):--In Circuit Test Results 30.Final inspection (dpmo) 31.Rework as a % of shipment 32.Revenue/Employee $K 33.PBT/employee: Profit Before Tax/employee 34.Manufacturing Cycle Time 35.Internal audit performance:--Average number of internal ISO audit findings during specified period. 36.Third party Audit:--Number of non conformities identified by external ISO auditors. 37.Corrective action cycle time for the above (35,36) findings. 38.Waste conversation:--Total tons of waste recycled as a % of total recyclable waste in specified period. 39.Recyclable material % 40.Water Conservation/Reclamatio:--Average gallons of water used per day over specified period. ************************************************************************** * * TechNet mail list is provided as a service by IPC using SmartList v3.05 * ************************************************************************** * * To unsubscribe from this list at any time, send a message to: * * [log in to unmask] with <subject: unsubscribe> and no text. * ************************************************************************** * * If you are having a problem with the IPC TechNet forum please contact * * Dmitriy Sklyar at 847-509-9700 ext. 311 or email at [log in to unmask] * ************************************************************************** * *************************************************************************** * TechNet mail list is provided as a service by IPC using SmartList v3.05 * *************************************************************************** * To unsubscribe from this list at any time, send a message to: * * [log in to unmask] with <subject: unsubscribe> and no text. * *************************************************************************** * If you are having a problem with the IPC TechNet forum please contact * * Dmitriy Sklyar at 847-509-9700 ext. 311 or email at [log in to unmask] * ***************************************************************************