Ramon,
Yeah, only one day might be fine for some things, but a lot of the time
the questions I have come from the production floor as the product is
being built, and they need to be answered as soon as possible.
It would be nice to have a phone contact to call to get simple questions
like I had answered immediately. That is not the case anymore with
component vendors. However, if you want to BUY their components, there's
ALWAYS a number and a human being to talk to immediately.
-Steve-
-----Original Message-----
From: TechNet [mailto:[log in to unmask]] On Behalf Of Dehoyos, Ramon
Sent: Friday, November 10, 2006 10:10 AM
To: [log in to unmask]
Subject: [TN] FW: Service Request 10567441: BGA
Steve:
About whether the BGA was LF or not, I got the same answer you
did and it took them only one day. Their reply is below.
Ramon
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Open SRs List
Request No: 10567441 Status: Close-Pending
Date Opened (PDT): 11/7/2006 07:37 AM Date Closed (PDT):
Device Family: Device:
Request Title: BGA
Steps to Reproduce
/ Description: Picture of the top of an Altera BGA .
http://stevezeva.homestead.com/files/Altera_BGA.jpg
We're thinking that maybe the "N" on the second line of numbers on the
part below the part number might be designating it as lead-free, but
we're not sure.
Please view picture at above address and let us know if it is a lead
free or not.
Regards,
Error Message:
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11/8/2006 01:38 AM To Customer Hi Ramon,
The device you mentioned is not a lead free one.
Regards,
James
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-----Original Message-----
From: Altera_Technical_Support_Auto_Reply [mailto:[log in to unmask]]
Sent: Wednesday, November 08, 2006 4:40 AM
To: Dehoyos, Ramon
Subject: Service Request 10567441: BGA
There has been an update to your Service Request, 10567441. Please go
to http://www.altera.com/mysupport to view the update.
The following " To Customer " note was posted:
" Hi Ramon,
The device you mentioned is not a lead free one.
Regards,
James "
Or to view this request in the mySupport system, use the following URL:
https://mysupport.altera.com/eservice_enu/start.swe?SWERowId=1-5VPYV5&SW
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e)+Altera&SWEView=Contact+Service+Request+List+View+(eService)+Altera&SW
EField=SR+Number&SWECmd=InvokeMethod&SWERowIds=SWERowId0%3d1-5VPYV5&SWER
eqRowId=1
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