Ramon,
Yeah, only one day might be fine for some things, but a lot of the time
the questions I have come from the production floor as the product is
being built, and they need to be answered as soon as possible.
It would be nice to have a phone contact to call to get simple questions
like I had answered immediately. That is not the case anymore with
component vendors. However, if you want to BUY their components, there's
ALWAYS a number and a human being to talk to immediately.
-Steve-
-----Original Message-----
From: TechNet [mailto:[log in to unmask]] On Behalf Of Dehoyos, Ramon
Sent: Friday, November 10, 2006 10:10 AM
To: [log in to unmask]
Subject: [TN] FW: Service Request 10567441: BGA
Steve:
About whether the BGA was LF or not, I got the same answer you
did and it took them only one day. Their reply is below.
Ramon
Home > Support > mySupport Help Profile Log Out
Update Service Request
------------------------------------------------------------------------
--------
The Update Service Request form allows you to review and update your
service requests with additional notes and attachments.To update this
service request, click the Add button in the appropriate section and
follow the prompts. Once you save your changes, they will appear in
their respective section.
Click here to print out Service Request details.
Service Request Detail Close this Request Create a New Request My
Open SRs List
Request No: 10567441 Status: Close-Pending
Date Opened (PDT): 11/7/2006 07:37 AM Date Closed (PDT):
Device Family: Device:
Request Title: BGA
Steps to Reproduce
/ Description: Picture of the top of an Altera BGA .
http://stevezeva.homestead.com/files/Altera_BGA.jpg
We're thinking that maybe the "N" on the second line of numbers on the
part below the part number might be designating it as lead-free, but
we're not sure.
Please view picture at above address and let us know if it is a lead
free or not.
Regards,
Error Message:
Updates 1 - 1 of 1 Add an Update Previous Next
Date Created (PDT)
Type
Note
11/8/2006 01:38 AM To Customer Hi Ramon,
The device you mentioned is not a lead free one.
Regards,
James
Attachments No Records Add an Attachment Previous Next
Date Attached (PDT)
Attachment Name
Attachment Type
Solutions No Records Previous Next
Solution ID
Problem
-----Original Message-----
From: Altera_Technical_Support_Auto_Reply [mailto:[log in to unmask]]
Sent: Wednesday, November 08, 2006 4:40 AM
To: Dehoyos, Ramon
Subject: Service Request 10567441: BGA
There has been an update to your Service Request, 10567441. Please go
to http://www.altera.com/mysupport to view the update.
The following " To Customer " note was posted:
" Hi Ramon,
The device you mentioned is not a lead free one.
Regards,
James "
Or to view this request in the mySupport system, use the following URL:
https://mysupport.altera.com/eservice_enu/start.swe?SWERowId=1-5VPYV5&SW
EMethod=Drilldown&SWEApplet=Contact+Service+Request+List+Applet+(eServic
e)+Altera&SWEView=Contact+Service+Request+List+View+(eService)+Altera&SW
EField=SR+Number&SWECmd=InvokeMethod&SWERowIds=SWERowId0%3d1-5VPYV5&SWER
eqRowId=1
To register for mySupport, go to https://mysupport.altera.com/eservice/.
If you have any questions or concerns about mySupport features or would
like to recommend an enhancement, please complete our feedback form at
http://www.altera.com/corporate/contact/info/con-feedback_form.jsp.
---------------------------------------------------
Technet Mail List provided as a service by IPC using LISTSERV 1.8e To
unsubscribe, send a message to [log in to unmask] with following text in
the BODY (NOT the subject field): SIGNOFF Technet To temporarily halt or
(re-start) delivery of Technet send e-mail to [log in to unmask]: SET
Technet NOMAIL or (MAIL) To receive ONE mailing per day of all the
posts: send e-mail to [log in to unmask]: SET Technet Digest Search the
archives of previous posts at: http://listserv.ipc.org/archives Please
visit IPC web site http://www.ipc.org/contentpage.asp?Pageid=4.3.16 for
additional information, or contact Keach Sasamori at [log in to unmask] or
847-615-7100 ext.2815
-----------------------------------------------------
---------------------------------------------------
Technet Mail List provided as a service by IPC using LISTSERV 1.8e
To unsubscribe, send a message to [log in to unmask] with following text in
the BODY (NOT the subject field): SIGNOFF Technet
To temporarily halt or (re-start) delivery of Technet send e-mail to [log in to unmask]: SET Technet NOMAIL or (MAIL)
To receive ONE mailing per day of all the posts: send e-mail to [log in to unmask]: SET Technet Digest
Search the archives of previous posts at: http://listserv.ipc.org/archives
Please visit IPC web site http://www.ipc.org/contentpage.asp?Pageid=4.3.16 for additional information, or contact Keach Sasamori at [log in to unmask] or 847-615-7100 ext.2815
-----------------------------------------------------
|