Hi Cheryl,
To ensure that all failures are properly tracked, we use this simple six
distinctive "defect/failure tracking status" levels to track and report
on a problem/failure that has occurred internally within the company,
and/or reporting it to a customer........as the problem/failure
progresses from discovery to closure, and/or corrective action:
STATUS: DESCRIPTION:
0 Cause of problem/failure is unknown
1 Root cause of problem/failure has been
identified and has been
isolated
2 Solution to problem/failure has been designed
3 Solution to the problem/failure has been
implemented
4 Solution to the problem/failure has been
verified that it
works
5 Problem/failure, and solution/corrective
action has been
recorded in a lessons learned data base log so
that it will
never recur.
Very best regards,
faz
-----Original Message-----
From: TechNet [mailto:[log in to unmask]] On Behalf Of Cheryl Tulkoff
Sent: Friday, August 19, 2005 2:12 PM
To: [log in to unmask]
Subject: [TN] RMA / Failure Analysis Report Content
For those of you involved in warranty repairs of circuit boards(or who
have used this service from companies), what type of information do you
include on the report sent to the customer? Is anyone out there willing
to share a template of what you provide? As users, what information
would you like to have or see regarding the repair of a product? What
level of detail is sufficient?
Thanks! Cheryl
---------------------------------------------------
Technet Mail List provided as a service by IPC using LISTSERV 1.8e To
unsubscribe, send a message to [log in to unmask] with following text in
the BODY (NOT the subject field): SIGNOFF Technet To temporarily halt or
(re-start) delivery of Technet send e-mail to [log in to unmask]: SET
Technet NOMAIL or (MAIL) To receive ONE mailing per day of all the
posts: send e-mail to [log in to unmask]: SET Technet Digest Search the
archives of previous posts at: http://listserv.ipc.org/archives Please
visit IPC web site http://www.ipc.org/contentpage.asp?Pageid=4.3.16 for
additional information, or contact Keach Sasamori at [log in to unmask] or
847-615-7100 ext.2815
-----------------------------------------------------
******************************************
The information contained in, or attached to, this e-mail, may contain confidential information and is intended solely for the use of the individual or entity to whom they are addressed and may be subject to legal privilege. If you have received this e-mail in error you should notify the sender immediately by reply e-mail, delete the message from your system and notify your system manager. Please do not copy it for any purpose, or disclose its contents to any other person. The views or opinions presented in this e-mail are solely those of the author and do not necessarily represent those of the company. The recipient should check this e-mail and any attachments for the presence of viruses. The company accepts no liability for any damage caused, directly or indirectly, by any virus transmitted in this email.
******************************************
---------------------------------------------------
Technet Mail List provided as a service by IPC using LISTSERV 1.8e
To unsubscribe, send a message to [log in to unmask] with following text in
the BODY (NOT the subject field): SIGNOFF Technet
To temporarily halt or (re-start) delivery of Technet send e-mail to [log in to unmask]: SET Technet NOMAIL or (MAIL)
To receive ONE mailing per day of all the posts: send e-mail to [log in to unmask]: SET Technet Digest
Search the archives of previous posts at: http://listserv.ipc.org/archives
Please visit IPC web site http://www.ipc.org/contentpage.asp?Pageid=4.3.16 for additional information, or contact Keach Sasamori at [log in to unmask] or 847-615-7100 ext.2815
-----------------------------------------------------
|
