Hi Cheryl, To ensure that all failures are properly tracked, we use this simple six distinctive "defect/failure tracking status" levels to track and report on a problem/failure that has occurred internally within the company, and/or reporting it to a customer........as the problem/failure progresses from discovery to closure, and/or corrective action: STATUS: DESCRIPTION: 0 Cause of problem/failure is unknown 1 Root cause of problem/failure has been identified and has been isolated 2 Solution to problem/failure has been designed 3 Solution to the problem/failure has been implemented 4 Solution to the problem/failure has been verified that it works 5 Problem/failure, and solution/corrective action has been recorded in a lessons learned data base log so that it will never recur. Very best regards, faz -----Original Message----- From: TechNet [mailto:[log in to unmask]] On Behalf Of Cheryl Tulkoff Sent: Friday, August 19, 2005 2:12 PM To: [log in to unmask] Subject: [TN] RMA / Failure Analysis Report Content For those of you involved in warranty repairs of circuit boards(or who have used this service from companies), what type of information do you include on the report sent to the customer? Is anyone out there willing to share a template of what you provide? As users, what information would you like to have or see regarding the repair of a product? What level of detail is sufficient? Thanks! Cheryl --------------------------------------------------- Technet Mail List provided as a service by IPC using LISTSERV 1.8e To unsubscribe, send a message to [log in to unmask] with following text in the BODY (NOT the subject field): SIGNOFF Technet To temporarily halt or (re-start) delivery of Technet send e-mail to [log in to unmask]: SET Technet NOMAIL or (MAIL) To receive ONE mailing per day of all the posts: send e-mail to [log in to unmask]: SET Technet Digest Search the archives of previous posts at: http://listserv.ipc.org/archives Please visit IPC web site http://www.ipc.org/contentpage.asp?Pageid=4.3.16 for additional information, or contact Keach Sasamori at [log in to unmask] or 847-615-7100 ext.2815 ----------------------------------------------------- ****************************************** The information contained in, or attached to, this e-mail, may contain confidential information and is intended solely for the use of the individual or entity to whom they are addressed and may be subject to legal privilege. If you have received this e-mail in error you should notify the sender immediately by reply e-mail, delete the message from your system and notify your system manager. Please do not copy it for any purpose, or disclose its contents to any other person. The views or opinions presented in this e-mail are solely those of the author and do not necessarily represent those of the company. The recipient should check this e-mail and any attachments for the presence of viruses. The company accepts no liability for any damage caused, directly or indirectly, by any virus transmitted in this email. ****************************************** --------------------------------------------------- Technet Mail List provided as a service by IPC using LISTSERV 1.8e To unsubscribe, send a message to [log in to unmask] with following text in the BODY (NOT the subject field): SIGNOFF Technet To temporarily halt or (re-start) delivery of Technet send e-mail to [log in to unmask]: SET Technet NOMAIL or (MAIL) To receive ONE mailing per day of all the posts: send e-mail to [log in to unmask]: SET Technet Digest Search the archives of previous posts at: http://listserv.ipc.org/archives Please visit IPC web site http://www.ipc.org/contentpage.asp?Pageid=4.3.16 for additional information, or contact Keach Sasamori at [log in to unmask] or 847-615-7100 ext.2815 -----------------------------------------------------