There is a company here in the UK that is charging £1 ($1.50) a minute for
tech support unless you take out their service contract. Now that really
stinks.

===== Original Message from [log in to unmask] (TechNet E-Mail Forum.)
at 10/06/03 23:43
>Hi All!
>
>I guess this is one of the downsides of having a buyers market on used
>assembly equipment, and I do understand how depressed the new equipment
>market is,
>but I'm being asked to pay resistration fees in the thousands of dollars, on
>each machine that I bought on the open market...no matter if we've bought
>new
>equipment from the company that is now asking for fees before. Are any of
>you
>experiencing this as well?
>
>Without the fees, you won't get any support at all. Was told we could still
>buy parts, but that the part numbers change all the time, so if I was to
>order
>a part out of the manual, they may have that number under a different part,
>and send that part to me. Once it was received it's ours, and it could not
>be
>sent back for credit. Even further, without being registered, they wouldn't
>tell
>us what the new part number should be. Feels like you have no choice but to
>pay the fees.
>
>Again, I understand how bad the market is now, but it seems that I've only
>experienced "registration fee" stuff in printed circuit assembly equipment.
>If I
>go buy a used car, I don't charged a fee to have my car worked on by a
>factory trained technician, or have to pay a fee to be able to buy OEM
>replacement
>parts...
>
>Kinda' stinks if you ask me...
>
>-Steve Gregory-
>
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