There is a company here in the UK that is charging £1 ($1.50) a minute for tech support unless you take out their service contract. Now that really stinks. ===== Original Message from [log in to unmask] (TechNet E-Mail Forum.) at 10/06/03 23:43 >Hi All! > >I guess this is one of the downsides of having a buyers market on used >assembly equipment, and I do understand how depressed the new equipment >market is, >but I'm being asked to pay resistration fees in the thousands of dollars, on >each machine that I bought on the open market...no matter if we've bought >new >equipment from the company that is now asking for fees before. Are any of >you >experiencing this as well? > >Without the fees, you won't get any support at all. Was told we could still >buy parts, but that the part numbers change all the time, so if I was to >order >a part out of the manual, they may have that number under a different part, >and send that part to me. Once it was received it's ours, and it could not >be >sent back for credit. Even further, without being registered, they wouldn't >tell >us what the new part number should be. Feels like you have no choice but to >pay the fees. > >Again, I understand how bad the market is now, but it seems that I've only >experienced "registration fee" stuff in printed circuit assembly equipment. >If I >go buy a used car, I don't charged a fee to have my car worked on by a >factory trained technician, or have to pay a fee to be able to buy OEM >replacement >parts... > >Kinda' stinks if you ask me... > >-Steve Gregory- > >--------------------------------------------------- >Technet Mail List provided as a free service by IPC using LISTSERV 1.8e >To unsubscribe, send a message to [log in to unmask] with following text in >the BODY (NOT the subject field): SIGNOFF Technet >To temporarily halt or (re-start) delivery of Technet send e-mail to >[log in to unmask]: SET Technet NOMAIL or (MAIL) >To receive ONE mailing per day of all the posts: send e-mail to >[log in to unmask]: SET Technet Digest >Search the archives of previous posts at: http://listserv.ipc.org/archives >Please visit IPC web site http://www.ipc.org/html/forum.htm for additional >information, or contact Keach Sasamori at [log in to unmask] or 847-509-9700 >ext.5315 >----------------------------------------------------- --------------------------------------------------- Technet Mail List provided as a free service by IPC using LISTSERV 1.8e To unsubscribe, send a message to [log in to unmask] with following text in the BODY (NOT the subject field): SIGNOFF Technet To temporarily halt or (re-start) delivery of Technet send e-mail to [log in to unmask]: SET Technet NOMAIL or (MAIL) To receive ONE mailing per day of all the posts: send e-mail to [log in to unmask]: SET Technet Digest Search the archives of previous posts at: http://listserv.ipc.org/archives Please visit IPC web site http://www.ipc.org/html/forum.htm for additional information, or contact Keach Sasamori at [log in to unmask] or 847-509-9700 ext.5315 -----------------------------------------------------