To all 'netters: Thanks for all the responses and assistance regarding my request for sources for picture frame pallets. I really appreciate it ! I would like some inputs and advice from the Tech-Net community at large. Consider the following: I recently purchased a piece of electronic manufacturing process equipment. The cost of the item was between $10 - $30 K. I would like to inform the community about the very poor service and technical support from the manufacturer and sales rep. The intent of disclosing this kind of information is to inform others who may be considering a similar purchase to be aware of these shortcomings when purchasing this item. This is not a "single event" occurrance, this is month after month of not responding to e-mails, faxes, and phone calls. I am frustrated beyond tolerable limits. What then are the risks disclosing this kind of information on this forum? Is it important for us to share bad experiences with the hope that perhaps corrective action from the offending party may take place if disclosure results in "lost sales"? Maybe this is not the right place for this? Your thoughts and comments are welcomed. Bill Kasprzak Moog Inc. ################################################################ TechNet E-Mail Forum provided as a free service by IPC using LISTSERV 1.8c ################################################################ To subscribe/unsubscribe, send a message to [log in to unmask] with following text in the body: To subscribe: SUBSCRIBE TechNet <your full name> To unsubscribe: SIGNOFF TechNet ################################################################ Please visit IPC's web site (http://www.ipc.org) "On-Line Services" section for additional information. For technical support contact Hugo Scaramuzza at [log in to unmask] or 847-509-9700 ext.312 ################################################################ ################################################################ TechNet E-Mail Forum provided as a free service by IPC using LISTSERV 1.8c ################################################################ To subscribe/unsubscribe, send a message to [log in to unmask] with following text in the body: To subscribe: SUBSCRIBE TechNet <your full name> To unsubscribe: SIGNOFF TechNet ################################################################ Please visit IPC's web site (http://www.ipc.org) "On-Line Services" section for additional information. For technical support contact Hugo Scaramuzza at [log in to unmask] or 847-509-9700 ext.312 ################################################################