Hi Ed, First - Can understand your frustration. Imagine when I told a former boss that even though our product was made of parts which had all the essential UL part approvals, yet we had to pay upwards of $4,500 to get OUR product approved, then pay an extra $300 every 3 months just so the UL inspector could come by and maintain our approval. Has to do with the difference between a component recognition (part approval) versus system approval. Kinda complicated. Won't bore you with it. Second - UL, believe it or not, doesn't *approve* anything. They will write up a report that states product so-and-so "conforms" and/or "successfully passes" standard such-and-such. You'd need a lawyer to really show you how they do it. But the bottom line is, if they "approved" a product, they would be liable for it. Won't happen in a zillion years. Third - Yes customers really do look for not only the label, but all the associated paperwork that UL sends after testing the product. Been there, done that ... But, the product is something you'd NEVER see at a shopping mall. And, yes, after being in the product safety business for upteen years, I really do look for labels when I buy stuff. But that's just me ... Regards, Doug ################################################################ TechNet E-Mail Forum provided as a free service by IPC using LISTSERV 1.8c ################################################################ To subscribe/unsubscribe, send a message to [log in to unmask] with following text in the body: To subscribe: SUBSCRIBE TechNet <your full name> To unsubscribe: SIGNOFF TechNet ################################################################ Please visit IPC's web site (http://www.ipc.org) "On-Line Services" section for additional information. For technical support contact Hugo Scaramuzza at [log in to unmask] or 847-509-9700 ext.312 ################################################################