Hi Ed Almost always the vendor has a clause in the "boiler plate" on the purchase order limiting his liability to the replacement of the defective product. Legal action surrounding this is fairly rare, although I've seen it happen. . Usually the real settlement is based more on customer relations than on legalities. How badly does the seller want to keep his customer?? Jerry Sallo Sallo Consulting Services 760 346 6717 ############################################################## TechNet Mail List provided as a free service by IPC using LISTSERV 1.8c ############################################################## To subscribe/unsubscribe, send a message to [log in to unmask] with following text in the body: To subscribe: SUBSCRIBE TECHNET <your full name> To unsubscribe: SIGNOFF TECHNET ############################################################## Please visit IPC web site (http://www.ipc.org/html/forum.htm) for additional information. For the technical support contact Dmitriy Sklyar at [log in to unmask] or 847-509-9700 ext.311 ##############################################################