Have you tried going back to the original owner? This too may be obvious but overlooked, look for handwritten notes within the operator's manuals. Regards, Ed Popielarski Sr. Mfg. Engr. NBS Corporation 2950 Patrick Henry Dr. Santa Clara, Ca. 95054 Ph: 408-654-1100 Fx: 408-654-1107 Cl: 408-234-1497 Cl: 949-581-6601 -----Original Message----- From: TechNet [mailto:[log in to unmask]] On Behalf Of Stadem, Richard D. Sent: Wednesday, November 03, 2010 10:54 AM To: [log in to unmask] Subject: [TN] APS GF-12 Reflow Oven and Novastar Service I am looking for anyone who has the subject reflow oven. I have two at a client site and both have not been used for more than a year, so they require the "Tune" mode to be performed. In the operation manual for this oven it states not to change anything in the "Tune" mode, but does not give a password like it does for the "Setup" mode. However, in order to run the stored profiles, you need to run the "Tune" mode if it has been awhile since the oven was used. When I asked APS Novastar for the "Tune" password, they responded that the client company purchased the ovens on the used equipment market and therefore they would not give me the password unless the client company purchased not one but two "service contracts" at a cost of $1700 each, good only for one year! Needless to say, the client is shocked and outraged and does not want to spend this money just to get their own ovens up and running. Does anyone know what the code is? Feel free to respond off-forum. Thanks for any help I can get with this. Needless to say, I will not be recommending this company to any of my clients. ______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. For more information please contact helpdesk at x2960 or [log in to unmask] ______________________________________________________________________ --------------------------------------------------- Technet Mail List provided as a service by IPC using LISTSERV 15.0 To unsubscribe, send a message to [log in to unmask] with following text in the BODY (NOT the subject field): SIGNOFF Technet To temporarily halt or (re-start) delivery of Technet send e-mail to [log in to unmask]: SET Technet NOMAIL or (MAIL) To receive ONE mailing per day of all the posts: send e-mail to [log in to unmask]: SET Technet Digest Search the archives of previous posts at: http://listserv.ipc.org/archives Please visit IPC web site http://www.ipc.org/contentpage.asp?Pageid=4.3.16 for additional information, or contact Keach Sasamori at [log in to unmask] or 847-615-7100 ext.2815 ----------------------------------------------------- ______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. For more information please contact helpdesk at x2960 or [log in to unmask] ______________________________________________________________________ --------------------------------------------------- Technet Mail List provided as a service by IPC using LISTSERV 15.0 To unsubscribe, send a message to [log in to unmask] with following text in the BODY (NOT the subject field): SIGNOFF Technet To temporarily halt or (re-start) delivery of Technet send e-mail to [log in to unmask]: SET Technet NOMAIL or (MAIL) To receive ONE mailing per day of all the posts: send e-mail to [log in to unmask]: SET Technet Digest Search the archives of previous posts at: http://listserv.ipc.org/archives Please visit IPC web site http://www.ipc.org/contentpage.asp?Pageid=4.3.16 for additional information, or contact Keach Sasamori at [log in to unmask] or 847-615-7100 ext.2815 -----------------------------------------------------