Karl,

The following was posted by Tom Hausherr on the Mentor Communities about a week ago (http://communities.mentor.com/mgcx/message/15290#15290):

 

“Yanfeng,

Did you read Dave Brady's post?

Dave Brady' Post: Symbol Wizard was not moved forward from Valor /PCB Matrix to Mentor Graphics as a product. Symbol Wizard is NOT a MGC product and is NOT available for sale from Mentor Graphics.

 

Mentor Graphics does own the Symbol Wizard technology and is evaluating that technology for the possible creation of future products.”

 

 

 

Just wanted to let everyone know the hassle I am having when downloading the latest version of Symbol Wizard for my purchased software under Maintainence,  to install on a new computer.
I could not find the software anywhere (since everything now points to Mentors site).   And there is no license file available either.

This is the reply I received from Mentor support:
 
Hello Karl  -

Thank you for your inquiry: I have been advised that there is no
download available for Symbol Wizard yet, nor has it been released on
standard Mentor licensing at this time. I would suggest you check
SupportNet in the near future for upcoming release news.


Sincerely,

xxxx xxxxxx  (name removed for support rep privacy).
Customer & Order Management
Worldwide Order Fulfillment
 
 
So I sent an email to escalate the issue, ...
 
Since I can't download the software I purchased,  please refund my support money ?
Please escalate this issue, this is not acceptable.
Karl
 
And he replied..........
 

Hi Karl -

 

I have forwarded your message on to our Support Rep for your site, and asked that they begin to process a refund for you.

 

Sincerely,

 
xxxx xxxxxx
 
 
What a mess !

Karl





______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please contact helpdesk at x2960 or [log in to unmask]
______________________________________________________________________

-------------------------------------------------------------------------------
DesignerCouncil Mail List provided as a service by IPC using LISTSERV 1.8e
To unsubscribe, send a message to [log in to unmask] with following text in the BODY (NOT the subject field):
SIGNOFF DesignerCouncil
To temporarily stop/(start) delivery of DesignerCouncil for vacation breaks send: SET DesignerCouncil NOMAIL/(MAIL)
Search previous postings at: http://listserv.ipc.org/archives
Please visit IPC web site http://www.ipc.org/contentpage.asp?Pageid=4.3.16 for additional information, or contact Keach Sasamori at [log in to unmask] or 847-615-7100 ext. 2815
-------------------------------------------------------------------------------