Hi Steve, Try to get purchasing to get you the name of the local direct sales person. They are usually pretty good from my experience. They can put pressure on the domestic support people to get you a quick answer. Kerry McMullen Principal New Product Mfg. Engineer LTX Corporation 50 Rosemont Road Westwood, MA 02090-2306 (T) 781-467-5468 Stephen Gregory <[log in to unmask]> Sent by: TechNet <[log in to unmask]> 07/13/2005 12:06 PM Please respond to TechNet E-Mail Forum <[log in to unmask]>; Please respond to [log in to unmask] To [log in to unmask] cc Subject Re: [TN] Continuing Cypress part saga...you're not going to belie ve this Hi Leo! I tried. When you call their technical support, you get patched into their outsourced tech support line, which is over in India I believe. They tried to answer the question for me when I first called, but couldn't. So then they told me I had to establish a technical support case number, and try to get my question answered via email. So here I are.... Kind regards, -Steve Gregory- Senior Process Engineer LaBarge Incorporated Tulsa, Oklahoma (918) 459-2285 (918) 459-2350 FAX |---------+----------------------------> | | Leo Higgins | | | <Leo_Higgins@asat| | | .com> | | | | | | 07/13/2005 10:47 | | | AM | | | | |---------+----------------------------> >--------------------------------------------------------------------------------------------------------------| | | | To: 'TechNet E-Mail Forum' <[log in to unmask]>, "[log in to unmask]" | | <[log in to unmask]> | | cc: | | Subject: RE: [TN] Continuing Cypress part saga...you're not going to belie ve this | >--------------------------------------------------------------------------------------------------------------| I suggest calling their USA based staff. Best regards, Leo Director of Applications Engineering ASAT, Inc. 3755 Capital of Texas Highway, Suite 100 Austin, Texas 78704 ph 512-383-4593 fx 512-383-1590 [log in to unmask] www.asat.com The information contained in this electronic message is CUSTOMER/SUPPLIER PRIVILEGED AND CONFIDENTIAL INFORMATION intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution and copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify the sender by electronic mail. Thank you. -----Original Message----- From: TechNet [mailto:[log in to unmask]]On Behalf Of Stephen Gregory Sent: Wednesday, July 13, 2005 7:43 AM To: [log in to unmask] Subject: [TN] Continuing Cypress part saga...you're not going to believe this Mornin' once again! Opened my email this morning to find another response from Cypress. YAY! I thought to myself, I'm finally getting an answer! I opened the email which links you to the Cypress web page, then to your case number. I opened my case, and this is what I found: Thank you for using the Cypress On-Line ConnectionCenter. We are from Quality System & Customer Support Group. Your request is important to us. We'll start working on this case and give you complete response on or before 7/27/05. Best Regards, Rose Sandoval Quality Systems & Customer Support Cypress Manufacturing Limited, Philippines Can you believe this!?? I should have just went ahead and tinned the part in the first place without bothering to ask the company that made the part how thick the gold is that they plated the part with. I never would have thought that it would take over two weeks to answer such a simple question as that. SHEESH! Kind regards, -Steve Gregory- Senior Process Engineer LaBarge Incorporated Tulsa, Oklahoma (918) 459-2285 (918) 459-2350 FAX __________________________________________________________________ This message may contain information that is privileged and confidential to LaBarge, Inc. It is for use only by the individual or entity named above. If you are not the intended recipient, you may not copy, use or deliver this message to anyone. In such event, you should destroy the message and kindly notify the sender by reply e-mail. --------------------------------------------------- Technet Mail List provided as a service by IPC using LISTSERV 1.8e To unsubscribe, send a message to [log in to unmask] with following text in the BODY (NOT the subject field): SIGNOFF Technet To temporarily halt or (re-start) delivery of Technet send e-mail to [log in to unmask]: SET Technet NOMAIL or (MAIL) To receive ONE mailing per day of all the posts: send e-mail to [log in to unmask]: SET Technet Digest Search the archives of previous posts at: http://listserv.ipc.org/archives Please visit IPC web site http://www.ipc.org/contentpage.asp?Pageid=4.3.16 for additional information, or contact Keach Sasamori at [log in to unmask] or 847-615-7100 ext.2815 ----------------------------------------------------- __________________________________________________________________ This message may contain information that is privileged and confidential to LaBarge, Inc. 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In such event, you should destroy the message and kindly notify the sender by reply e-mail. --------------------------------------------------- Technet Mail List provided as a service by IPC using LISTSERV 1.8e To unsubscribe, send a message to [log in to unmask] with following text in the BODY (NOT the subject field): SIGNOFF Technet To temporarily halt or (re-start) delivery of Technet send e-mail to [log in to unmask]: SET Technet NOMAIL or (MAIL) To receive ONE mailing per day of all the posts: send e-mail to [log in to unmask]: SET Technet Digest Search the archives of previous posts at: http://listserv.ipc.org/archives Please visit IPC web site http://www.ipc.org/contentpage.asp?Pageid=4.3.16 for additional information, or contact Keach Sasamori at [log in to unmask] or 847-615-7100 ext.2815 ----------------------------------------------------- --------------------------------------------------- Technet Mail List provided as a service by IPC using LISTSERV 1.8e To unsubscribe, send a message to [log in to unmask] with following text in the BODY (NOT the subject field): SIGNOFF Technet To temporarily halt or (re-start) delivery of Technet send e-mail to [log in to unmask]: SET Technet NOMAIL or (MAIL) To receive ONE mailing per day of all the posts: send e-mail to [log in to unmask]: SET Technet Digest Search the archives of previous posts at: http://listserv.ipc.org/archives Please visit IPC web site http://www.ipc.org/contentpage.asp?Pageid=4.3.16 for additional information, or contact Keach Sasamori at [log in to unmask] or 847-615-7100 ext.2815 -----------------------------------------------------