Hi Steve, The letter is from the Quail's Inn Hotel at Lake San Marcos Resort. Yes it was a conference room. Thanks for your kind words and thoughts. I suppose if they had given us a key we could have locked it... but the staff all have hotel keys to all the rooms. It was signed by: Jerry W. Brooks, General Manager 1025 La Bonita Drive Lake San Marcos, CA 92069-5220 Tel:(760)744-0120 fax:(760)744-0748 Toll Free: (800)447-6556 www.quailsinn.com e-mail: [log in to unmask] I have copied his letter below word for word. ----------------------- Mr. William R. Brooks Titan Systems Corporation 3030 Enterprise Court Vista, CA 92083 Dear Mr. Brooks: Thank you for leaving your business card at the hotel front desk. You and I are both unhappy concerning the loss of your lap-top during the lunch break in the Bridge Room. Douglas Kibbe notified me of the incident immediately and he along with other managers investigated and searched the property with no results. Your loss is very unusual for the Resort due to the daily 24 hour security patrol. Any suspicious activity is reported to security immediately. We do, however, have the same policy as other hotels not accepting responsibility for the personal property of our guests. The sign posted inside the Bridge room and the disclaimer on our guest registration cards makes that very clear. Again, I apologize for your lose and hope this does not deter Titan Systems and IPC from using the Resort in the future. Sincerely, Jerry W. Brooks General Manager ----------------------- So it's obvious they intend to not help out with any of the recovery or compensate for the loss. He says that this is a common practice... although it's the first time I have come across it. Not what I would call very hospitable for the host... I guess I will be kicking myself for a long time over this one... I just want to make sure it is in the minds of others so they don't make the same mistake... it really violates you... and is very difficult to recover from. Best regards, Bill Brooks - KG6VVP PCB Design Engineer , C.I.D.+, C.I.I. Tel: (760)597-1500 Ext 3772 Fax: (760)597-1510 http://www.dtwc.com http://pcbwizards.com -----Original Message----- From: Steve Gregory [mailto:[log in to unmask]] Sent: Thursday, October 21, 2004 5:03 PM To: [log in to unmask] Subject: Re: [DC] Warning... when attending events I've been reading this thread with much dismay. Mary and Bill, I really feel badly for you. Was this a hotel conference room? (Sorry, I don't know where this particular event was held). If it was a hotel, could you share the name? If you would like to do this off-line, that's okay. But I would be interested to know who it was. It sounds to me like that they didn't care one way or the other that you lost your computers, to what it sounds like their own employees. This is one establishment that I don't care to honor my business with...ever. Sorry for your mis-fortune... -Steve Gregory- PS - I think really you should let all know where this happened (my own opinion). The way that they responded to this incident is shamefull, and don't deserve anymore business from our community. ---------------------------------------------------------------------------- ----- DesignerCouncil Mail List provided as a free service by IPC using LISTSERV 1.8d To unsubscribe, send a message to [log in to unmask] with following text in the BODY (NOT the subject field): SIGNOFF DesignerCouncil. To temporarily stop/(restart) delivery of DesignerCouncil send: SET DesignerCouncil NOMAIL/(MAIL) Search previous postings at: www.ipc.org > On-Line Resources & Databases > E-mail Archives Please visit IPC web site http://www.ipc.org/contentpage.asp?Pageid=4.3.16 for additional information, or contact Keach Sasamori at [log in to unmask] or 847-615-7100 ext.2815 ---------------------------------------------------------------------------- ----- --------------------------------------------------------------------------------- DesignerCouncil Mail List provided as a free service by IPC using LISTSERV 1.8d To unsubscribe, send a message to [log in to unmask] with following text in the BODY (NOT the subject field): SIGNOFF DesignerCouncil. To temporarily stop/(restart) delivery of DesignerCouncil send: SET DesignerCouncil NOMAIL/(MAIL) Search previous postings at: www.ipc.org > On-Line Resources & Databases > E-mail Archives Please visit IPC web site http://www.ipc.org/contentpage.asp?Pageid=4.3.16 for additional information, or contact Keach Sasamori at [log in to unmask] or 847-615-7100 ext.2815 ---------------------------------------------------------------------------------