Cal, Excellent point...we've experienced this type issue as well...where in the past we were able to recieve a "reasonable" response time on issues...they've (un-named equipment/service providers) eliminated many positions, or consolidated positions...making their response time less than what was promised... Now while this is somewhat understandable (we've all had to make some changes) it may still affect your business and should be addressed before making purchase decisions... I would propose requesting reference lists from the equipment suppliers...call a few or their customers and ask them what type response they've received...before the downturn...and after...make that research part of your decision making... Franklin --------------------------------------------------- Technet Mail List provided as a free service by IPC using LISTSERV 1.8e To unsubscribe, send a message to [log in to unmask] with following text in the BODY (NOT the subject field): SIGNOFF Technet To temporarily halt or (re-start) delivery of Technet send e-mail to [log in to unmask]: SET Technet NOMAIL or (MAIL) To receive ONE mailing per day of all the posts: send e-mail to [log in to unmask]: SET Technet Digest Search the archives of previous posts at: http://listserv.ipc.org/archives Please visit IPC web site http://www.ipc.org/html/forum.htm for additional information, or contact Keach Sasamori at [log in to unmask] or 847-509-9700 ext.5315 -----------------------------------------------------