This is a vent sort of, and a question... Is it just me, or do others find that when they call the parts department of a automation company to order a replacement part for one of their machines, always find that there's lead time involved? When approached for you to buy their equipment it is always stated that you will be technically supported 24/7, and that spares are always a fed-ex overnight away. But when it comes down to reality, that's more often than not the exception, rather than the rule... I'm not singling out Assemblion, but I experience this situation across the board with all our machines...the situation seems to have gotten worse over the past couple of years... Am I the only one experiencing this? -Steve Gregory- --------------------------------------------------------------------------------- Technet Mail List provided as a free service by IPC using LISTSERV 1.8d To unsubscribe, send a message to [log in to unmask] with following text in the BODY (NOT the subject field): SIGNOFF Technet To temporarily halt delivery of Technet send e-mail to [log in to unmask]: SET Technet NOMAIL To receive ONE mailing per day of all the posts: send e-mail to [log in to unmask]: SET Technet Digest Search previous postings at: www.ipc.org > On-Line Resources & Databases > E-mail Archives Please visit IPC web site http://www.ipc.org/html/forum.htm for additional information, or contact Keach Sasamori at [log in to unmask] or 847-509-9700 ext.5315 ---------------------------------------------------------------------------------