Observing Earls lengthy missive and the subsequent responses, I thought you might all appreciate the following: Source: Harvard Business School (Business Week) Pass it on to the boss? Regards, Graham Naisbitt [log in to unmask] www.concoat.co.uk For instant access to Product Data Sheets register on the Tech-Shot area of http://www.concoat.co.uk Concoat Limited Alasan House, Albany Park CAMBERLEY GU16 7PH UK Phone: +44 (0)1276 691100 Fax: +44 (0)1276 691227 Mobile: +44 (0)79 6858 2121