Dan, I understand. I'm saying that if a GOOD manager provides proper, whatever that is, direction, process control is established by responsible individuals acting under management direction. To do this, management will have done its job and provided all the facilities, equipment, tools, procedures, and other resources needed to ensure process control is established. Once control is established, responsible individuald, under management direction, manage processes effectively and efficiently. Thus, quality product is effected. Earl --------------------------------------------------------------------------------- Technet Mail List provided as a free service by IPC using LISTSERV 1.8d To unsubscribe, send a message to [log in to unmask] with following text in the BODY (NOT the subject field): SIGNOFF Technet To temporarily halt delivery of Technet send e-mail to [log in to unmask]: SET Technet NOMAIL To recieve ONE mailing per day of all the posts: send e-mail to [log in to unmask]: SET Technet Digest Search previous postings at: www.ipc.org > On-Line Resources & Databases > E-mail Archives Please visit IPC web site (http://www.ipc.org/html/forum.htm) for additional information, or contact Keach Sasamori at [log in to unmask] or 847-509-9700 ext.5315 ---------------------------------------------------------------------------------