Hello All,

I see a major change in our industry.  The captive shops are almost
all gone and this has left a void in the communication link between
the end user and the manufacturers.  Although quite a few experts
feel this means a drop in technology communication I feel
differently.  In the last 4 to 5 years I've noticed a shift in the
interest by our customers to understand "new technology".
This has allowed us to make substantial changes (in cost or
technology) in their products.
Now we judge the technical advancement of a customer not by what they
want to build today, but by what they understand they need for the
future.

It is getting better.....

Joe Dickson
Dir. of Engineering
Tyco Santa Clara

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