Not to wax philosophical, or to discuss matters beyond the scope of this
column, however.....

One of the respondents really hit the nail on the head, when he suggested
that maybe, just maybe, you should COMMUNICATE YOUR CONCERNS WITH THE
CUSTOMER, AND INVOLVE HIM IN THE DECISION....

This is the essence of good sales, good human relations, and keeping your
customer happy and part of the picture.

Discuss the pros and cons with the customer, and involve them.  Get them
"signed on" to the protocol, then win/lose or draw, the customer is on board,
and feels a part of it.

And remember, free advice is often worth almost as much as you paid for it...

Rudy Sedlak
RD Chemical Company

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