Franklin & all
I agree absolutely 100%, we have been through at least 4 quote "quality
missions" here and I can say from experience that the only reason they
failed to live up to expectations was management was not 100% behind it. I
will clarify that to say they always said they were 100% with it but actions
always speak louder than words. All of management needs to walk the talk or
any company will most certainly fail in any kind of true quality enndeavor.
The workers seem to always keep trying but hey you can only bang your head
against a brick wall so many times before you realize this isn't fun.
Bob Wolfe
Executone
> -----Original Message-----
> From: Franklin [SMTP:[log in to unmask]]
> Sent: Friday, August 27, 1999 8:40 AM
> To: [log in to unmask]
> Subject: Re: [TN] CAM Dept. quality and turnaround goals
>
> Hans,
>
> I agree, it's when you expect less, i.e. 85%, 90%, etc, that's when you
> receive less, i.e. 85%, 90%, etc.
>
> The secret I found to be most effective in changing the mind-set is
> repetition, repetition, repetition. Only when management decides it's
> worthwhile, and they encourage everyone to follow their path, and they do
> this continually, daily, hourly, only then will change occur.
>
> Sounds like some self-improvement speech doesn't it? Oh well, it works for
> me.
>
> Regards,
>
> Franklin D Asbell, CQA
> Network Circuits, Inc.
> Irving, Texas
>
>
> -----Original Message-----
> From: Hinners Hans CIV WRALC/LYPME < [log in to unmask]
> <mailto:[log in to unmask]>>
> To: [log in to unmask] <mailto:[log in to unmask]> < [log in to unmask]
> <mailto:[log in to unmask]>>
> Date: Thursday, August 26, 1999 5:13 PM
> Subject: Re: [TN] CAM Dept. quality and turnaround goals
>
>
> Hey Dave,
>
> Our goal for quality and turnaround/delivery time are 100%.
> The customer shouldn't expect anything less.
>
> The trick is creating the system, procedures and mindset that it
> happens everyday, naturally.
> I may not know the exact path to get there but it starts with the
> expectation that it's possible.
>
> Let me know off list if you (or anybody else) wants to discuss in
> more detail.
>
> Hans
>
> Air Force Material Command - We keep them flying!
> ~~~~~~~~
> Hans M. Hinners WR-ALC/LYPME Bldg.
> 640
> Materials Engineer 380 Second
> Street, Suite 104
> Manufacturing Eng. Sec. Robins AFB GA
> 31098-1638
> 912-926-1970 (Voice) 468 - 1970 (DSN) 912-926-7974 (Fax)
> [log in to unmask] <mailto:[log in to unmask]>
>
>
> > Technetters,
> >
> > I have a question for the CAM people. Within your organization, what
> are
> > your quality and turnaround goals? I realize that everyone aspires for
> > 100% quality and 100% on time delivery, but what are the realistic
> levels
> > that you have set for your company?
> >
> > Thanks,
> > Dave Roesler
> > TRI-C Design
> >
>
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