Hey Edward and all,

> Steve,
> We are discussing in Technet problems we have and solutions .As a
> manufacturer of PCB,personally,I had in the past very unpleasent
> conversations with our customers that are reading Technet also.Their
> reaction was:"You are suppling to us boards with such problems?
>
        That has got to be rough.  (Almost as rough as knowing your boss is
on the list.)
        The generic answer to that one is 'no'.
        Any product that goes to the customer meets the requirements
specified by them and/or the standards.
        You make a quality product that you would like to make better, call
it yield improvement.

> This particular solution you descripted was applied on our boards?etc"
> From my point of view open response to the net might result undesiderable
> problems with customers.
>
        We deal with this one by having clearly understood and established
guidelines.
        Management will back me up if I follow them and on rare occasions I
run it by them ahead of time.

> I also had problems with reaction of suppliers of chemistry when they reed
> some of my responses concerning their chemistry.They complained that I am
> hurting their reputation.
>
        You aren't hurting their rep, they are hurting it by not
partnering/communicating with you more closely to find solutions.
        Anybody in the PCB manufacturing biz should have a presence on this
forum.
        Would they rather have a competitor explain their products?
        You are their customer.  Hopefully, they would welcome the chance to
prove their products and services.
        And then you post on the list how wonderful they are.  It's a
win-win.

> I presume,that I am not the only one with such problems.
>
        No you are not.  I hear ya.

> In the past in happend to me,that i asked one of my friends to place a
> message in the net
> since I was concerned about possible reaction from our customers.
>
        That was a solution I hadn't even though of -  surrogate posting.

> Edward Szpruch
> Eltek , process engineering
> P.O.Box 159 ; 49101 Petah Tikva Israel
> Tel  ++972 3 9305050 , Fax  ++972 3 9309581
> e-mail   [log in to unmask]
>

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