Bill,

This could be a good forum to let us folks know there may be a marginal
supplier out there. However, I do not recommend naming that supplier on this
forum. Perhaps it would be better to post that your having this kind of
problem / service for a particular product type. Then if anyone is
interested they can contact you off line for specifics.  Remember, as Steve
indicated in his posting, there are reasons that occasionally come up that
are beyond a suppliers control. I'm certain all of us at some point in time
have been in a situation where we feel we are doing everything we can to
satisfy a customer but just cant seem to accomplish that feat. We may be
satisfying 99.9% of all our accounts but 1. I would not want that 1 customer
hitting me be bad press on a forum like this.

I should know cause I recently inadvertently posting something on this forum
that was misconstrued as implying I was not satisfied with a particular
supplier with that was not the case at all. Wording is everything!

Just my thoughts,.

Ed Cosper
-----Original Message-----
From: Kasprzak, Bill (esd) US <[log in to unmask]>
To: [log in to unmask] <[log in to unmask]>
Date: Saturday, June 05, 1999 8:18 AM
Subject: [TN] : Ramifications


>To all 'netters:
>
>Thanks for all the responses and assistance regarding my request for
sources
>for picture frame pallets. I really appreciate it !
>
>I would like some inputs and advice from the Tech-Net community at large.
>
>Consider the following:
>
>I recently purchased a piece of electronic manufacturing process equipment.
>The cost of the item was between $10 - $30 K. I would like to inform the
>community about the very poor service and technical support from the
>manufacturer and sales rep. The intent of disclosing this kind of
>information is to inform others who may be considering a similar purchase
to
>be aware of these shortcomings when purchasing this item.
>
>This is not a "single event" occurrance, this is month after month of not
>responding to e-mails, faxes, and phone calls. I am frustrated beyond
>tolerable limits.
>
>What then are the risks disclosing this kind of information on this forum?
>Is it important for us to share bad experiences with the hope that perhaps
>corrective action from the offending party may take place if disclosure
>results in "lost sales"? Maybe this is not the right place for this?
>
>Your thoughts and comments are welcomed.
>
>Bill Kasprzak
>Moog Inc.
>
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