Bill,

I can sympathise with you and appreciate your frustration.

However, I REALLY think people should approach naming names with EXTREME
caution. Jack, you should note this too!

You leave yourself wide open for a legal writ being served for
libellous/slanderous statements.

You know there are some folks who make a fortune out of a bad product. Known
by some as the Evil Empire based in Seattle? Do you get my drift?

Steve makes a fair comment that sometimes even the best of us come unstuck
for reasons/circumstance beyond our control.

I takes years to build a good reputation and 10 minutes to lose it. If
you've got a real good case, take it to the top, it usually yields excellent
results - 'cos we know the truth of this statement!

Regards, Graham Naisbitt

[log in to unmask]

Concoat Limited
Alasan House, Albany Park      Phone +44 (0) 1276 691100
CAMBERLEY GU15 2PL UK     Fax       +44 (0) 1276 691227
----- Original Message -----
From: Kasprzak, Bill (esd) US <[log in to unmask]>
To: <[log in to unmask]>
Sent: 05 June 1999 16:39
Subject: [TN] : Ramifications


>To all 'netters:
>
>Thanks for all the responses and assistance regarding my request for
sources
>for picture frame pallets. I really appreciate it !
>
>I would like some inputs and advice from the Tech-Net community at large.
>
>Consider the following:
>
>I recently purchased a piece of electronic manufacturing process equipment.
>The cost of the item was between $10 - $30 K. I would like to inform the
>community about the very poor service and technical support from the
>manufacturer and sales rep. The intent of disclosing this kind of
>information is to inform others who may be considering a similar purchase
to
>be aware of these shortcomings when purchasing this item.
>
>This is not a "single event" occurrance, this is month after month of not
>responding to e-mails, faxes, and phone calls. I am frustrated beyond
>tolerable limits.
>
>What then are the risks disclosing this kind of information on this forum?
>Is it important for us to share bad experiences with the hope that perhaps
>corrective action from the offending party may take place if disclosure
>results in "lost sales"? Maybe this is not the right place for this?
>
>Your thoughts and comments are welcomed.
>
>Bill Kasprzak
>Moog Inc.
>
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