To all 'netters:

Thanks for all the responses and assistance regarding my request for sources
for picture frame pallets. I really appreciate it !

I would like some inputs and advice from the Tech-Net community at large.

Consider the following:

I recently purchased a piece of electronic manufacturing process equipment.
The cost of the item was between $10 - $30 K. I would like to inform the
community about the very poor service and technical support from the
manufacturer and sales rep. The intent of disclosing this kind of
information is to inform others who may be considering a similar purchase to
be aware of these shortcomings when purchasing this item.

This is not a "single event" occurrance, this is month after month of not
responding to e-mails, faxes, and phone calls. I am frustrated beyond
tolerable limits.

What then are the risks disclosing this kind of information on this forum?
Is it important for us to share bad experiences with the hope that perhaps
corrective action from the offending party may take place if disclosure
results in "lost sales"? Maybe this is not the right place for this?

Your thoughts and comments are welcomed.

Bill Kasprzak
Moog Inc.

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