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March 1999

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Subject:
From:
"Stephen R. Gregory" <[log in to unmask]>
Reply To:
TechNet E-Mail Forum.
Date:
Sat, 6 Mar 1999 15:17:15 EST
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Hi Ya'll...

     As I said yesterday, I'm back in here again today trying to deal with my
down wave solder machine. I'm having a very difficult time trying to get a
hold of anyone from Soltec so I can at least set-up having a tech come out on
Monday if at all possible...got the PO in hand but can't get in touch with
anybody there. Supposedly, if you go to their WEB page and look under Service
and Support, they say they have a 24-hr, 365-days a year, support number which
you can call whenever you need help...all I can say about that is; bull-s#%t!

     I was given a separate number to call for Soltec problems when I called
their main support number (1-800-4REFLOW, which is just a message answering
service) and nobody answers...not even a voicemail system there where you
could at least leave a message. If it sounds like I'm a little torque'd, you'd
be correct...and if it sounds like I'm being too harsh with this company then
so be it.

     If they say they're gonna support you 24-hrs a day, 365-days a year then
do it! Don't leave us hanging like this! I'm at a very small shop and when my
wave solder machine goes down I'm screwed! I don't have a back-up machine, or
a second line where I can just move everything over...hell, we're so small I'm
maintenance, process, quality, and production all in one. I know that's nobody
else's problem except for mine, but if anybody is dying for help from our wave
machine vendor it's me!

     There, got that off my chest...I feel a little better now...but my wave
is still down. Does anybody know of a good third party maintenance
organization here in silicon valley that I could call that might want to work
on my wave? I gotta do something...we're dead in the water here.

-Steve Gregory-

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