I used to have that problem with Eudora a lot. I loved the
application (and the price) but the hangups and subsequent
blocking of mail was a real hassle. It would usually take a
while to figure out something had happened, since the application
would simply report that there were no messages. If you looked
closely at the status when checking mail, however, you would
see a quick flash of a line stating that 'x' number of messages
were in the mailbox.
We never really determined the exact cause of the problem.
There seemed to be more than one thing that would cause it,
like some encoded binary attachments and some formatted text.
It always affected the PC version, not the Mac.
Since switching to Outlook Express, I haven't had it happen again.
We developed a procedure that allowed each person to delete
the first message themselves so they could get back online, and
take a load off the system staff.
If you're adventurous and have a Telnet program, you can use the
following procedure for logging into any POP3 e-mail server
and manually listing, displaying, and deleting messages. This is a
quick way to get rid of the first message in your mailbox yourself,
and seeing what is unusual about the message.
The following assumes you're using the Telnet supplied with Win95.
If it isn't listed from the Start/Programs/Accessories menu, try typing
'telnet' at the Start/Run... prompt.
----------------------------
Clip ---------------------------------------------------
1. Be sure you have your POP3 username and password, and the
name or network address of your mail server. This is the same
info used to configure your e-mail application.
2. Start 'Telnet'.
3. Select Terminal/Preferences... from menu. Check 'Local Echo'
and click on 'OK'. If you don't do this, you won't be able to see
what you're typing since the mail server doesn't echo it.
4. Select Connect/Remote System... from menu, then
a. After 'Host Name:' type in your mail server name or network address.
b. After 'Port:' type '110' which is the POP3 service port number.
c. The existing value for 'TermType:' should be OK. (Usually vt100)
d. Click on 'Connect'
5. If this is going to work at all, you should get a prompt from the mail
server. For example, my GTE ISP mailserver says
'+OK Intermail POP3 server ready'
If you have a long delay followed by an error message saying something
about a failure to connect to hostname or port number, then you'll need
help from your system staff to see if this method is even possible.
6. Type 'USER <your username>' and hit the Enter key.
You should get a prompt something like
'+OK please send PASS command'
If not, you need to check that you have the correct username
for your mail account; exit Telnet.
7. Type 'PASS <your password>' and hit the Enter key.
You should get a prompt similar to
'+OK <your username> is welcome here'
If not, check that you have the correct mail account password;
exit Telnet.
8. Type 'LIST' and hit the Enter key. You should get the response
'+OK n messages'
'1 <first message size>'
'2 <second message size>'
:
'n <n'th message size>'
'.'
9. If you wish to capture the first message before deleting it then
perform the following, else go to step 10:
a. Select Terminal/Start Logging... from menu. Type in a filename
or accept the default.
b. Type 'RETR 1' and hit Enter to retrieve the first message without
removing it from your mailbox.
c. When the display stops, select Terminal/Stop Logging from menu.
10. Type 'DELE 1' and hit Enter to delete the first message. If you make
a mistake, you can type 'RSET' and hit Enter to reset things back. You
should get a '+OK' response from mail server in either event.
11. To gracefully exit and delete the indicated message, type 'QUIT' and
hit Enter. You should get a response like
'+OK <your username> Intermail POP3 server signing off.'
Telnet should also pop up a notification telling you that the
connection to host was lost.
Your mail server responses might not be so user friendly, since
no one usually sees them. Technically, the '+OK' is usually enough.
Most people are surprised to see that the e-mail server is a simple
command line interface. However, most of the TCP/IP services
work this way.
Good Luck!
Tom
-----Original Message-----
From: Phil Bavaro <[log in to unmask]>
To: [log in to unmask] <[log in to unmask]>
Date: Monday, April 06, 1998 9:29 PM
Subject: [TN] Problems with email from TN
>For the last three days, I have been fighting a problem with my computers
>ability to read email that seems to be coming from the Technet forum.
>
>Has anyone else had this problem? The only way to re-enable my computer to
>read the rest of my email was to have the system staff delete the message
>on top and then it would work.
>
>I am writing the TechNet only because it is always a message with the [TN]
>subject line.
>
>Any insights or information would be greatly appreciated.
>
>
>Phillip A. Bavaro
>Senior Manufacturing Engineer
>[log in to unmask]
>Tel (619) 658-2542
>Fax (619) 658-1584
>
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