> Hi All,
> 
> I am a student here at the University of Nebraska at Lincoln and 
> in the process of learning/benchmarking the PCB/SMT industry for 
> my class project. It would really help me if some of you could 
> take out a few minutes and answer the following questions. I hope 
> to get support from all - who are in the business of Assembling 
> and fabrication of PCBs. I came to know about this forum through 
> a friend. Your cooperation would be highly appreciated - keeping 
> in mind this forum is my only hope because its very hard to call 
> people and ask for information - moreover very few want to talk 
> to students.
> Thankyou.
> 
> Regards

Chandra
email:- [log in to unmask]

> 
> 1. Customer Satisfaction:-- A measure of Satisfaction.
> 
> 2. RMA rate %:--Number Returns / Number units shipped. 
> 
> 3. Quotation win ratio:--Cumulative # jobs won/total # jobs quoted
> 
> 4. OTD to customer request:--# of units delivered on time as requested. 
> 
> 5. OTD to customer commit:--# of units delivered on time - committed.
> 
> 6. # of Customer Complaints:--# of formal Customer Complaints
> 
> 7. #  of Positive Comments:--Total # of formal positive Complaints. 
> 
> 8. # of Negative Comments:--Total # of formal negative Complaints. 
> 
> 9. # Customer awards:--Total # of formal customer awards. 
> 
> 10.Total Revenue $
> 
> 11.Profit Before Tax (PBT) in %.
> 
> 12.Operation Margin as % revenue
> 
> 13.ROA % :--Return of Assets.
> 
> 14.DOS (days):--Days of Supply
> 
> 15.DSO (days)
> 
> 16.Inventory turns
> 
> 18.Loss time accidents/employee
> 
> 19.Absenteeism:--# of unplanned absent hours/total hours. 
> 
> 20.Turnover Rate/Quarter:--# of employees who left company/total 
> employees
> 
> 21.# courses given/yr
> 
> 22.OTD to commit:--On-Time-Delivery 
> 
> 23.performance # EDI suppliers
> 
> 24.Quality by supplier commodity
> 
> 25.Quality by Supplier:--Rejection rate
> 
> 26.# of DTS suppliers:--Dock-To-Stock suppliers.
> 
> 27.Cycle Count Accuracy:--Absolute value of errors identified/ 
> value of inventory counted.
> 
> 28.On Time Kit Completion %:--Total number of kits completed on 
> time/# of kits due per schedule within period.
> 
> 29.ICT (dpmo):--In Circuit Test Results 
> 
> 30.Final inspection (dpmo)
> 
> 31.Rework as a % of shipment
> 
> 32.Revenue/Employee $K
> 
> 33.PBT/employee: Profit Before Tax/employee
> 
> 34.Manufacturing Cycle Time
> 
> 35.Internal audit performance:--Average number of internal ISO audit 
> findings during specified period.
> 
> 36.Third party Audit:--Number of non conformities identified by external 
> ISO auditors.
> 
> 37.Corrective action cycle time for the above (35,36) findings.
> 
> 38.Waste conversation:--Total tons of waste recycled as a % of total 
> recyclable waste in specified period.
> 
> 39.Recyclable material %
> 
> 40.Water Conservation/Reclamatio:--Average gallons of water used per 
> day over specified period.
> 
> 

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