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February 1997

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12 Feb 97 18:15:36 PST
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Hi Chandra,

May I suggest that you obtain a copy of the annual report from the 
companies which you are interested in.  You can answer some of your own 
questions (like Q10 & 11, total revenue, profit before tax, etc.).  
For  information like RMA rate, ICT test results, # of Customer 
Complaints, etc. are considered to be  company's proprietary.  I don't 
think we could give you the  information (we need lawyers otherwise).

Ava Fung
Process Engineering,  Trimble Navigation 


++++++++++++++++++++++++++++++++++++++++++
Hi All,

I am a student here at the University of Nebraska at Lincoln and 
in the process of learning/benchmarking the PCB/SMT industry for 
my class project. It would really help me if some of you could 
take out a few minutes and answer the following questions. I hope 
to get support from all - who are in the business of Assembling 
and fabrication of PCBs. I came to know about this forum through 
a friend. Your cooperation would be highly appreciated - keeping 
in mind this forum is my only hope because its very hard to call 
people and ask for information - moreover very few want to talk 
to students.
Thankyou.

Regards
Chandra
Please all response to :-- email: [log in to unmask]


1. Customer Satisfaction:-- A measure of Satisfaction.

2. RMA rate %:--Number Returns / Number units shipped. 

3. Quotation win ratio:--Cumulative # jobs won/total # jobs quoted

4. OTD to customer request:--# of units delivered on time as requested. 

5. OTD to customer commit:--# of units delivered on time - committed.

6. # of Customer Complaints:--# of formal Customer Complaints

7. #  of Positive Comments:--Total # of formal positive Complaints. 

8. # of Negative Comments:--Total # of formal negative Complaints. 

9. # Customer awards:--Total # of formal customer awards. 

10.Total Revenue $

11.Profit Before Tax (PBT) in %.

12.Operation Margin as % revenue

13.ROA % :--Return of Assets.

14.DOS (days):--Days of Supply

15.DSO (days)

16.Inventory turns

18.Loss time accidents/employee

19.Absenteeism:--# of unplanned absent hours/total hours. 

20.Turnover Rate/Quarter:--# of employees who left company/total 
employees

21.# courses given/yr

22.OTD to commit:--On-Time-Delivery 

23.performance # EDI suppliers

24.Quality by supplier commodity

25.Quality by Supplier:--Rejection rate

26.# of DTS suppliers:--Dock-To-Stock suppliers.

27.Cycle Count Accuracy:--Absolute value of errors identified/ 
value of inventory counted.

28.On Time Kit Completion %:--Total number of kits completed on 
time/# of kits due per schedule within period.

29.ICT (dpmo):--In Circuit Test Results 

30.Final inspection (dpmo)

31.Rework as a % of shipment

32.Revenue/Employee $K

33.PBT/employee: Profit Before Tax/employee

34.Manufacturing Cycle Time

35.Internal audit performance:--Average number of internal ISO audit 
findings during specified period.

36.Third party Audit:--Number of non conformities identified by external 
ISO auditors.

37.Corrective action cycle time for the above (35,36) findings.

38.Waste conversation:--Total tons of waste recycled as a % of total 
recyclable waste in specified period.

39.Recyclable material %

40.Water Conservation/Reclamatio:--Average gallons of water used per 
day over specified period.


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