I am looking for anyone who has the subject reflow oven. I have two at a client site and both have not been used for more than a year, so they require the "Tune" mode to be performed. In the operation manual for this oven it states not to change anything in the "Tune" mode, but does not give a password like it does for the "Setup" mode. However, in order to run the stored profiles, you need to run the "Tune" mode if it has been awhile since the oven was used. When I asked APS Novastar for the "Tune" password, they responded that the client company purchased the ovens on the used equipment market and therefore they would not give me the password unless the client company purchased not one but two "service contracts" at a cost of $1700 each, good only for one year! Needless to say, the client is shocked and outraged and does not want to spend this money just to get their own ovens up and running. Does anyone know what the code is? Feel free to respond off-forum.

Thanks for any help I can get with this. Needless to say, I will not be recommending this company to any of my clients.


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