It's even worse in Japan where Toyota filed suit against a safety
advocate for "Blackmail," and won!
http://www.nytimes.com/2010/03/06/business/global/06toyota.html?ref=auto
mobiles
Bob
-----Original Message-----
From: TechNet [mailto:[log in to unmask]] On Behalf Of Bob Landman
Sent: Friday, March 05, 2010 2:04 PM
To: [log in to unmask]
Subject: Re: [TN] More on Toyota
Clearly they are not handing out brains based on the following story
about their black boxes.
http://news.moneycentral.msn.com/provider/providerarticle.aspx?feed=AP&d
ate=20100304&id=11201487
Bob Landman
H&L Instruments, LLC
Sent from my iPhone
On Mar 5, 2010, at 11:55 AM, Gregg Owens <[log in to unmask]> wrote:
> Is Toyota's PR firm handing out guns lately? Everything they do in
> recent days they seem to be shooting themselves in the foot. They are
> running out of feet. Someone give them gun safety classes. It's
> painful to watch a company so respected for so long fall on their face
> so hard. I remember the days when I was introduced to lean mfg using
> the Toyota Production System. Shows what happens when you take your
> eye off the proverbial ball.
>
> Gregg Owens
> Technical Writer - Avionics
> Space Exploration Technologies Corporation
> (310) 363-6533
>
>
> -----Original Message-----
> From: TechNet [mailto:[log in to unmask]] On Behalf Of Ken Bloomquist
> Sent: Friday, March 05, 2010 8:14 AM
> To: [log in to unmask]
> Subject: Re: [TN] More on Toyota
>
> One more quick Toyota story, it's Friday.
>
> I have a 1999 Toyota Sienna and two months out of warranty the power
> sliding door quit working. I took it to the shop and after telling me
> it was going to cost $1,200 to replace the "computer" (read circuit
> board) I called Toyota and asked them if they would honor the warranty
> since this was a common problem with other Toyota's. They asked me if
> I owned or ever owned any other Toyota's. I told them "no this is my
> first" to which they replied, "We'd fix it but since you are not a
> 'loyal' Toyota customer we won't".
> How's that for great customer service and image building?
>
> This is the last Toyota I'll ever own because I REALLY am not a "loyal
> customer" or at least I'm not now.
>
> Happy Friday ;-)
>
> KennyB
>
> -----Original Message-----
> From: Croslin, Robert [mailto:[log in to unmask]]
> Sent: Friday, March 05, 2010 8:09 AM
> To: [log in to unmask]
> Subject: Re: [TN] More on Toyota
>
> In early 2006, we lemon-lawed our 2005 ES330 Lexus for Unintended
> Acceleration. Toyota put us through hell. After going through the
> arbitration process in which they denied the claim, I began the actual
> LL process with the state of Florida. Within hours, Toyota was in
> touch with us and we settled on replacement with a 2007 ES350, so the
> actual
> LL process was never completed. At the handover, they then told me
> the
> car would be quarantined , sent to Jacksonville and disassembled to
> find the problem. "You guys just spent months denying a problem and
> now you're going to tear the car apart looking for it?" All my
> filings, including one with the NHSTA who never responded, were for
> Unintended Acceleration due to Sensor and ECM Malfunction" and
> documented with cause and effect schematics.
>
> To date, the replacement ES350 has been the best car we've ever owned
> and they were so aggressive in stopping the LL process with the state,
> that we actually came out way, way ahead financially on the
> transaction.
> Here's some other links, including the letter from the house
> subcommittee, a schematic on their throttle, and a related story on
> how Ford used similar techniques with the Pinto years ago. Enjoy
>
> Bob Croslin
> The Nielsen Company
>
> House Subcommittee Letter
> http://energycommerce.house.gov/Press_111/20100222/lentz_letter_2010_2
> _2
> 2.pdf
>
> Bnet link
> http://blogs.bnet.com/business-news/?p=175&tag=nl.e713
>
> Pinto Study
> http://motherjones.com/politics/1977/09/pinto-madness?page=1
>
>
>
>
>
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