Is Toyota's PR firm handing out guns lately? Everything they do in recent days they seem to be shooting themselves in the foot. They are running out of feet. Someone give them gun safety classes. It's painful to watch a company so respected for so long fall on their face so hard. I remember the days when I was introduced to lean mfg using the Toyota Production System. Shows what happens when you take your eye off the proverbial ball.
Gregg Owens
Technical Writer - Avionics
Space Exploration Technologies Corporation
(310) 363-6533
-----Original Message-----
From: TechNet [mailto:[log in to unmask]] On Behalf Of Ken Bloomquist
Sent: Friday, March 05, 2010 8:14 AM
To: [log in to unmask]
Subject: Re: [TN] More on Toyota
One more quick Toyota story, it's Friday.
I have a 1999 Toyota Sienna and two months out of warranty the power sliding
door quit working. I took it to the shop and after telling me it was going
to cost $1,200 to replace the "computer" (read circuit board) I called
Toyota and asked them if they would honor the warranty since this was a
common problem with other Toyota's. They asked me if I owned or ever owned
any other Toyota's. I told them "no this is my first" to which they replied,
"We'd fix it but since you are not a 'loyal' Toyota customer we won't".
How's that for great customer service and image building?
This is the last Toyota I'll ever own because I REALLY am not a "loyal
customer" or at least I'm not now.
Happy Friday ;-)
KennyB
-----Original Message-----
From: Croslin, Robert [mailto:[log in to unmask]]
Sent: Friday, March 05, 2010 8:09 AM
To: [log in to unmask]
Subject: Re: [TN] More on Toyota
In early 2006, we lemon-lawed our 2005 ES330 Lexus for Unintended
Acceleration. Toyota put us through hell. After going through the
arbitration process in which they denied the claim, I began the actual
LL process with the state of Florida. Within hours, Toyota was in touch
with us and we settled on replacement with a 2007 ES350, so the actual
LL process was never completed. At the handover, they then told me the
car would be quarantined , sent to Jacksonville and disassembled to find
the problem. "You guys just spent months denying a problem and now
you're going to tear the car apart looking for it?" All my filings,
including one with the NHSTA who never responded, were for Unintended
Acceleration due to Sensor and ECM Malfunction" and documented with
cause and effect schematics.
To date, the replacement ES350 has been the best car we've ever owned
and they were so aggressive in stopping the LL process with the state,
that we actually came out way, way ahead financially on the transaction.
Here's some other links, including the letter from the house
subcommittee, a schematic on their throttle, and a related story on how
Ford used similar techniques with the Pinto years ago. Enjoy
Bob Croslin
The Nielsen Company
House Subcommittee Letter
http://energycommerce.house.gov/Press_111/20100222/lentz_letter_2010_2_2
2.pdf
Bnet link
http://blogs.bnet.com/business-news/?p=175&tag=nl.e713
Pinto Study
http://motherjones.com/politics/1977/09/pinto-madness?page=1
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