My previous employers used to charge extra if a customer wanted a
product without a logo. After all, it then becomes a special....
But yes, agree with the comments on indulging the customer in order to
keep their business.
Regards,
Hogg, Blair K. wrote:
> Joe,
>
> We all know what opinions are like, and everybody's got one. So here's
> mine:
>
> If your customer did not explicitly state somewhere that no additional
> markings are allowed, maybe somewhere buried in T's&C's or in a
> referenced specification on their drawing, they don't have a right to
> ask for free replacements. However, the question you need to ask
> yourself is how important is this customer to your business? Are you
> willing to let them go elsewhere for the boards?
>
> You probably have an ethical, legal and moral right to ask them to
> change their spec and place a new order. You will need to be prepared in
> the event that they don't order from your company, and for the
> possibility that they have a legal team hanging around drinking coffee
> and eating donuts waiting for something to do, and can make your life
> miserable.
>
> So there you have it- my opinion, take it for what its worth, and have a
> happy Friday.
>
> Blair Hogg
> GAI-Tronics Corp.
>
> -----Original Message-----
> From: TechNet [mailto:[log in to unmask]] On Behalf Of Joe Hughes
> Sent: Friday, June 22, 2007 9:37 AM
> To: [log in to unmask]
> Subject: [TN] Vendor Markings
>
> I'm interested in opinions regarding Vendor Markings. If a fabrication
> drawing is silent regarding vendor markings, is it acceptable to apply
> the fabricators UL logo? We have a customer that is angry we applied
> our logo.
> However, we feel we need to apply our logo for our own traceability and
> ability to do failure analysis should the boards ever be in question.
>
> We have had several occasions where our customers return boards we
> didn't build. It obviously is easy when we can show them the logo is
> not ours, but it gets difficult when there are no logos on the board.
>
> They'd like us to rebuild 5 lots of boards due to not asking them if it
> was acceptable to apply our vendor id.
>
> Should the fabricator be responsible for requesting approval for vendor
> markings on every job, or should the board buyer be responsible for
> stating no vendor markings allowed?
>
> Your input is appreciated.
>
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--
Eric Christison Msc
Mechanical Engineer
Home Personal, Communication Sector
Imaging Division
STMicroelectronics (R&D) Ltd
33 Pinkhill
Edinburgh EH12 7BF
United Kingdom
Tel: +44 (0)131 336 6165
Fax: + 44 (0)131 336 6001
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