While I appreciate Doug's confidence in my alleged chemical wizardry, the  
problem was resolved by a different route. I was lucky enough to be employed by  
a major CFC solvent supplier that gave me wide latitude in customer 
relations,  within the boundaries of my tech service job description: "Do what's right 
for  the business." 
Thus I was able to find the closest field sales technical person, pull them  
away from a major customer, ask them to visit this industry newcomer and 
provide  them with the information needed to successful make small lots of a very 
high  rel product. 
Everything fell into place by dinner time, so no suspect product ever  
reached the field for "customer installation", as far as is known.
 
Bill  Kenyon
Global Centre Consulting
3336 Birmingham Drive
Fort Collins, CO  80526
Tel: 970.207.9586   Cell:  970.980.6373



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