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November 2006

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Subject:
From:
"Dehoyos, Ramon" <[log in to unmask]>
Reply To:
TechNet E-Mail Forum <[log in to unmask]>, Dehoyos, Ramon
Date:
Fri, 10 Nov 2006 11:10:00 -0500
Content-Type:
text/plain
Parts/Attachments:
text/plain (152 lines)
 


        Steve:
        About whether the BGA was LF or not, I got the same answer you
did and it took them only one day. Their reply is below.
        Ramon

 Home > Support > mySupport Help  Profile  Log Out 

 
 

Update Service Request    

 



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The Update Service Request form allows you to review and update your
service requests with additional notes and attachments.To update this
service request, click the Add button in the appropriate section and
follow the prompts. Once you save your changes, they will appear in
their respective section. 

 
Click here to print out Service Request details. 
 
 


 Service Request Detail    Close this Request   Create a New Request My
Open SRs List 
Request No: 10567441 Status: Close-Pending 
Date Opened (PDT): 11/7/2006 07:37 AM Date Closed (PDT):   
Device Family:   Device:   
Request Title: BGA
Steps to Reproduce
/ Description: Picture of the top of an Altera BGA .

http://stevezeva.homestead.com/files/Altera_BGA.jpg

We're thinking that maybe the "N" on the second line of numbers on the
part below the part number might be designating it as lead-free, but
we're not sure.
Please view picture at above address and let us know if it is a lead
free or not.
Regards,
  
 
Error Message:   
 
 
 
 
 


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11/8/2006 01:38 AM To Customer Hi Ramon,

The device you mentioned is not a lead free one.


Regards,
James 


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-----Original Message-----
From: Altera_Technical_Support_Auto_Reply [mailto:[log in to unmask]]
Sent: Wednesday, November 08, 2006 4:40 AM
To: Dehoyos, Ramon
Subject: Service Request 10567441: BGA

There has been an update to your Service Request, 10567441.  Please go
to http://www.altera.com/mysupport to view the update.

The following " To Customer " note was posted:
" Hi Ramon,

The device you mentioned is not a lead free one.


Regards,
James "

Or to view this request in the mySupport system, use the following URL:
https://mysupport.altera.com/eservice_enu/start.swe?SWERowId=1-5VPYV5&SW
EMethod=Drilldown&SWEApplet=Contact+Service+Request+List+Applet+(eServic
e)+Altera&SWEView=Contact+Service+Request+List+View+(eService)+Altera&SW
EField=SR+Number&SWECmd=InvokeMethod&SWERowIds=SWERowId0%3d1-5VPYV5&SWER
eqRowId=1

To register for mySupport, go to https://mysupport.altera.com/eservice/.

If you have any questions or concerns about mySupport features or would
like to recommend an enhancement, please complete our feedback form at
http://www.altera.com/corporate/contact/info/con-feedback_form.jsp.

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