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May 2006

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Subject:
From:
Chuck Brummer <[log in to unmask]>
Reply To:
TechNet E-Mail Forum <[log in to unmask]>, [log in to unmask]
Date:
Tue, 16 May 2006 12:43:40 -0700
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Rush,


Great response!  Mistakes made by both parties, work together to solve the
problem and make the situation win/win.

Chuck Brummer
3M Manufacturing Engineer
8357 Canoga Ave.
Canoga Park, CA 91304-2605
(818) 734-4930




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Sent by: TechNet <[log in to unmask]>
05/16/2006 07:42 AM
Please respond to
TechNet E-Mail Forum <[log in to unmask]>; Please respond to
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Subject
Re: [TN] Silkscreen on pads






IT is interesting to follow the tone of this conversation

Customer says their artwork contains the error of silk-screen on pads
(ERROR
by customer)
Fab-house forgot to clip the artwork (lack of service from Fab-house...NOT
AN ERROR) and they recognized the error and want to work this upfront
before
shipping the brds, BECAUSE THE BRD MEETS THE ARTWORK AND ARTWORK IS PART
OF THE
 DWG.

So instead of working for a mutually benefitial solution....the fab-house
is
being asked to carry the cost....I am glad I don't have that kind of
customers.  My customers will work towards solution as a partnership...we
will try
not to charge, but they appreciate the effort.

Rush



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