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August 2005

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Subject:
From:
"Fazioli, Dan (ACLE)" <[log in to unmask]>
Reply To:
TechNet E-Mail Forum <[log in to unmask]>, Fazioli, Dan (ACLE)
Date:
Fri, 19 Aug 2005 13:17:35 -0600
Content-Type:
text/plain
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text/plain (71 lines)
Hi Cheryl,

To ensure that all failures are properly tracked, we use this simple six
distinctive "defect/failure tracking status" levels to track and report
on a problem/failure that has occurred internally within the company,
and/or reporting it to a customer........as the problem/failure
progresses from discovery to closure, and/or corrective action:

  STATUS:                    DESCRIPTION:
     0                    Cause of problem/failure is unknown
     1                    Root cause of problem/failure has been
identified and has been
                          isolated
     2                    Solution to problem/failure has been designed
     3                    Solution to the problem/failure has been
implemented
     4                    Solution to the problem/failure has been
verified that it
                          works
     5                    Problem/failure, and solution/corrective
action has been
                          recorded in a lessons learned data base log so
that it will
                          never recur.

Very best regards,
faz
  


-----Original Message-----
From: TechNet [mailto:[log in to unmask]] On Behalf Of Cheryl Tulkoff
Sent: Friday, August 19, 2005 2:12 PM
To: [log in to unmask]
Subject: [TN] RMA / Failure Analysis Report Content

For those of you involved in warranty repairs of circuit boards(or who
have used this service from companies), what type of information do you
include on the report sent to the customer? Is anyone out there willing
to share a template of what you provide? As users, what information
would you like to have or see regarding the repair of a product? What
level of detail is sufficient?

Thanks! Cheryl

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