Cheryl,
Bev's comment are right-on. If I'm your customer I'd want to see everything you know in the failure report and I'd also want to know everythng you don't know. If you were my customer I'd give you just the basics (i.e., enough information to convince you we did a good failure analysis and know what the root cause is and that we have a correcive action). I won't provide any information that might cause you to ask questions I wasn't prepared to answer.
Regards,
George
George M. Wenger
Reliability / FMA Engineer
Base Station and Subsystems Group
Andrew Corporation, 40 Technology Drive, Warren, NJ 07059 (908) 546-4531 [log in to unmask]
-----Original Message-----
From: TechNet [mailto:[log in to unmask]]On Behalf Of Bev Christian
Sent: Friday, August 19, 2005 2:25 PM
To: [log in to unmask]
Subject: Re: [TN] RMA / Failure Analysis Report Content
Cheryl,
As a supplier - as little as possible, as an industry customer, as much
as I can get! As a guy/gal-on-the-street, an explanation in plain
English that I can understand. I don't think people are going to give
you much more, too sensitive a topic!
Bev
RIM
-----Original Message-----
From: TechNet [mailto:[log in to unmask]] On Behalf Of Cheryl Tulkoff
Sent: August 19, 2005 2:12 PM
To: [log in to unmask]
Subject: [TN] RMA / Failure Analysis Report Content
For those of you involved in warranty repairs of circuit boards(or who
have used this service from companies), what type of information do you
include on the report sent to the customer? Is anyone out there willing
to
share a template of what you provide? As users, what information would
you
like to have or see regarding the repair of a product? What level of
detail is sufficient?
Thanks! Cheryl
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