Sounds like the exact same type of response I am getting from other semiconductor mfrs.
This does not seem to be isolated to Cypress, unfortunately.
However, the co I was dealing with last week, (and am still waiting for a final response...ahemTI..ahem) sent out an automated customer satisfaction survey for me to fill out, based on my experience with the tech support.
I gleefully filled it out... It felt good to get some of that out of my system... but the person handling my call might not feel as good about it.
The thing that bugged me the most was that most of the response was info reposted from the website. They assumed I hadn't bothered to look there first, I guess. I searched the website thoroughly before I tried the help. I only tried it once I was sure my question wasn't being answered anywhere else.
And that is just one of the stories I could tell right now. My requests are all about researching parts for RoHS
-----Original Message-----
From: TechNet [mailto:[log in to unmask]]On Behalf Of Stephen Gregory
Sent: 13-Jul-05 6:43 AM
To: [log in to unmask]
Subject: [TN] Continuing Cypress part saga...you're not going to believe
this
Mornin' once again!
Opened my email this morning to find another response from Cypress.
YAY! I thought to myself, I'm finally getting an answer!
I opened the email which links you to the Cypress web page, then to your
case number. I opened my case, and this is what I found:
Thank you for using the Cypress On-Line ConnectionCenter.
We are from Quality System & Customer Support Group. Your request is
important to us.
We'll start working on this case and give you complete response on or
before 7/27/05.
Best Regards,
Rose Sandoval
Quality Systems & Customer Support
Cypress Manufacturing Limited, Philippines
Can you believe this!?? I should have just went ahead and tinned the part
in
the first place without bothering to ask the company that made the part how
thick the gold is that they plated the part with.
I never would have thought that it would take over two weeks to answer such
a simple question as that. SHEESH!
Kind regards,
-Steve Gregory-
Senior Process Engineer
LaBarge Incorporated
Tulsa, Oklahoma
(918) 459-2285
(918) 459-2350 FAX
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LaBarge, Inc. It is for use only by the individual or entity named above.
If you are not the intended recipient, you may not copy, use or deliver
this message to anyone. In such event, you should destroy the message and
kindly notify the sender by reply e-mail.
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