(laughing) got to love those shipping companies...I've got one related to
UPS.

I get a call from a customer (local) informing be they received a shipment
with "handling" damage so I drove across town to check it out, I am showed
when I get there 2 boxes busted all to crap, half the boards are loose, the
remainder appear hastily taped with the beige carton tape...of course the
tape completely encircles the boards...but the kicker was the tire
marks...across about 20 boards.

After much discussion with UPS we learned the conveyor system in Dallas
backed up and boxes fell, ours among them...as they fell they were scattered
across the floor and subsequently ran over by a forklift...end of story, UPS
did agree to pay-out on that one...

Tire marks as a defect...I laughed writing up that one.

Franklin


----- Original Message -----
From: <[log in to unmask]>
To: "TechNet E-Mail Forum" <[log in to unmask]>; "Franklin D Asbell"
<[log in to unmask]>
Cc: <[log in to unmask]>
Sent: Thursday, May 12, 2005 1:00 PM
Subject: Re: [TN] Fun with shipping NTC


>
> Here's a fun story about shipping...
>
> It was a couple of years ago right around Christmas time, that one of our
> customers called their
> program manager here. They were all in a panic, asking if we could change
> out some IC's on
> some boards that we built for them.
>
> The problem was that if the IC's datecode was a recent one, the boards
> didn't work. They
> told us that they had some old datecode IC's, and asked if we could turn
> the boards same
> day for them. This call was on a Friday afternoon. They said they would
> send the boards
> and IC's overnight for a Saturday morning delivery, and asked if we could
> do the rework and
> send the assemblies back for a Monday morning delivery. We said yes. They
> were very
> happy and told us to make sure to use their FED-X account number when
> shipping them back.
>
> The boards were received and reworked, and FED-X was called for a pick-up.
> The driver was
> a little late but finally showed-up. Our shipping clerk noticed that he
> wasn't our normal FED-X
> driver, and figured that was the reason he was late...he just wasn't
> familiar with the area.
>
> He picked up the package and left. Everybody left to do some last minute
> Christmas shopping,
> and the building was shut down.
>
> On Monday morning, our program manager asked if everything went well on
> Saturday, and if the
> rework was done and the assemblies sent out. She was told yes, everything
> went fine, and that
> our customer should be getting the packages anytime now (they are on the
> east coast).
>
> It was about then that our program manager was paged for a phone call, it
> was our customer
> asking if we shipped the assemblies on Saturday. She told them that
> everything went as planned,
> and that the assemblies had been picked up by FED-X on Saturday, but she
> would call them back
> and give them a tracking number. They were very pleased and told our
> program manager to thank
> everyone who came in on Saturday to get the assemblies turned around for
> them so quickly. These
> assemblies were critical to a very important program for our customer.
> BTW,
> there were 10 assemblies
> that was worth around $40,000.
>
> She went back to our shipping department to get the tracking number, and
> then went back to her
> office to get on her computer and look for herself where the package was
> before she called our
> customer to give them the tracking number. When she went up on the FED-X
> web page with the
> tracking number, the information said that the package was delayed for an
> exception. When she
> clicked on the link that tells you the details of the delay, it said that
> the package was delayed for
> packaging damage, but didn't give a projected delivery.
>
> She went back to our shipping department and asked if anything had
> happened
> to the box when
> the FED-X driver pick-up the package on Saturday, and was told no. So our
> program manager got
> on the phone with FED-X to talk with a human to find out what in the heck
> was going on with the package.
> When she finally spoke with someone, she was told that the packaging was
> damaged, and that the items
> were repacked and sent on.
>
> How did the box get damaged? How were the items repackaged? were questions
> that our program
> manager asked, but couldn't get a straight answer to. She was told by the
> FED-X person on the phone
> that this was what she was seeing on her computer screen, and that was all
> she could tell her.
>
> It was just about this time that we get our morning FED-X delivery. While
> our program manager was on
> the phone, our shipping clerk mentioned to the FED-X driver (this was our
> normal driver) that the package
> we delivered Saturday was being held up because the box was damaged...the
> driver said; "Uh-oh...I
> know what happened."
>
> Turns out that when the new driver left our shipping dock on Saturday, he
> didn't close the back door of
> his truck securely. As he was headed back to the FED-X warehouse, the door
> flew open and our package
> (along with others), fell out of the truck. The car that was driving
> behind
> the FED-X truck saw the packages
> fall out and was able to swerve and miss them, but the car that was behind
> the car that was behind the
> FED-X truck, didn't see the packages fall out and didn't swerve at
> all....so BLAM!!! He hit the boxes head
> on. The driver heard all the commotion going on behind him, and saw that
> his back door was open. He stopped
> and gathered the boxes, and stuff that was inside the boxes up, then
> hurridly threw everything back into the truck
> and took off.
>
> Our shipping clerk quickly went to our program manager and relayed the
> story to her about the package.
> Our program manager was listening to everything with her mouth wide open
> and this look of dis-belief on her
> face...."You have got to be kidding me!" "Nope, that's what our FED-X
> driver told me..." our shipping clerk said.
>
> So our program manager calls our customer; "Are you sitting down? The
> package got hit by a car!"
>
> She tells the whole story to our customer, gives them the tracking number,
> and adds; "The package may
> still come in today, but look at everything real good, because I don't
> know
> how they repackaged everything,
> and it might be a good idea to take pictures of everything as you unpack
> it, in case something is damaged.
>
> Aa a side note, the reason we had to use our customers FED-X account
> number
> is because they have an
> arrangement with FED-X to get good shipping rates, but the arrangement
> doesn't allow them to file a claim
> against FED-X......bummer.
>
> The box arrives at our customer, and it rattles when you shake it. They
> open it up and find two assemblies that
> look like they're in decent shape, and two other that look
> like...well,...been run over by a car. No trace of the six
> other assemblies. Calls to FED-X are fruitless.
>
> This little debacle cost our customer another 14-weeks to re-build enough
> assemblies to complete the project,
> not to mention the monetary losses from the destroyed and lost assemblies.
>
> So the moral of this story is;.....uh...hmmm...I can't think of one...but
> this is a true story, I swear! Can't make up
> stuff like this!
>
> -Steve Gregory-
>
>
>
> |---------+----------------------------->
> |         |           Franklin D Asbell |
> |         |           <fasbell@NETWORKCI|
> |         |           RCUITS.COM>       |
> |         |           Sent by: TechNet  |
> |         |           <[log in to unmask]> |
> |         |                             |
> |         |                             |
> |         |           05/12/2005 08:44  |
> |         |           AM                |
> |         |           Please respond to |
> |         |           TechNet E-Mail    |
> |         |           Forum; Please     |
> |         |           respond to        |
> |         |           Franklin D Asbell |
> |         |                             |
> |---------+----------------------------->
>
>  >--------------------------------------------------------------------------------------------------------------|
>  |
> |
>  |       To:       [log in to unmask]
> |
>  |       cc:
> |
>  |       Subject:  Re: [TN] Fun with shipping NTC
> |
>
>  >--------------------------------------------------------------------------------------------------------------|
>
>
>
>
> I disagree...what we are going...is venting, blowing off
> steam...fantasizing...releasing some pressure...yes, some may actually do
> this but if the others find it humorous it is most likely because we
> "would
> like to be so brash"...and find humor in certain situations...no, go have
> some decaf and lighten up...
>
> Franklin
>
>
>
> ----- Original Message -----
> From: "Stadem, Richard" <[log in to unmask]>
> To: "TechNet E-Mail Forum" <[log in to unmask]>; "Franklin D Asbell"
> <[log in to unmask]>
> Sent: Thursday, May 12, 2005 8:00 AM
> Subject: RE: [TN] Fun with shipping NTC
>
>
> While this may seem humorous, think about what you are doing. The
> shipping
> company did not set up these requirements, someone else did and they
> have
> to comply just like you do. May I point out that taking the time to fix
> your
> labeling process would be well worth the time and energy spent so you
> are not
> paying people to re-receive the samples (or refuse the return shipment),
> answer the
> phone regarding inquiries from the (potential) customer as to where
> their
> samples are, pack and ship replacement samples (with at least 25% more
> wrong labels),
> thus adding more cost to the shipper and to your own company.
> Where do you think the money to pay for this is going to come from? The
> shipping fees,
> of course. The shipper needs to make a profit too, and in order to do
> that he is going to
> recover the cost by raising the shipping rates to cover this.
> So we all pay for your antics.
> Perhaps you could do a little less of this "actually working for a
> living".
>
> -----Original Message-----
> From: TechNet [mailto:[log in to unmask]] On Behalf Of Franklin D Asbell
> Sent: Thursday, May 12, 2005 7:41 AM
> To: [log in to unmask]
> Subject: Re: [TN] Fun with shipping NTC
>
> (laughing my bu++ off) I like that...
>
>
> ----- Original Message -----
> From: "R Sedlak" <[log in to unmask]>
> To: <[log in to unmask]>
> Sent: Wednesday, May 11, 2005 6:04 PM
> Subject: [TN] Fun with shipping NTC
>
>
>>I have a great story about shipping/labeling etc. for everybody who has
>
>>had it up to here with self-appointed safety experts..
>>
>> We ship samples by air regularly, and given the details required, do
>> something on labels, or shipping papers, incorrectly a high fraction
>> of the time.....say 25%.
>>
>> Our shipper TRIES to charge us for the cost of returning the goods
> with
>> the incorrect labels, or papers.   In order to do this, he must get a
>> signature that we have received it.  When this happens he bills us
>> something like $70 for returning say 10 pounds, the full 5 miles from
>> his terminal to our door.
>>
>> HOWEVER, here is where the fun starts.... the value in the container
>> is usually less than $10.00,  and so we refuse to take the shipment
>> back, and refuse to sign for it... he cannot bill us, and is stuck
>> with a hazardous material... which he has to pay to dispose of!
>>
>> We usually get a sheepish phone call a few days later BEGGING us to
>> accept the shipment back, WITHOUT SIGNING FOR IT... so they cannot
> bill us...
>>
>> One for the people who actually work for a living...
>>
>> Rudy Sedlak
>> RD Chemical Company
>>
>>
>>
>>
>> ---------------------------------
>> Yahoo! Mail Mobile
>>
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