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Subject:	Re: RMA's
From:	Cliff Knudson <[log in to unmask]>
Reply To:	TechNet E-Mail Forum.
Date:	Thu, 22 Jul 2004 12:44:22 -0700
Content-Type:	text/plain
Parts/Attachments:	text/plain (55 lines)

Hi Carrie,
Asking a company to share this information is like asking me to see my savings account information. It is just not a good idea to share this because there is nothing to be gained and everything to be lost. Even under the cloak of anonymity all are hesitant. This is why when they talk about lead-free products being around since 90's and you ask what kind of failure rate has been seen you will not get a direct answer.
Good luck, though!

Cliff

-----Original Message-----
From: TechNet [mailto:[log in to unmask]]On Behalf Of ext Morse, Carrie
Sent: Thursday, July 22, 2004 12:36 PM
To: [log in to unmask]
Subject: [TN] RMA's


I hate to ask a question like this, but, is there an "Industry Standard
Acceptable Level" of RMA's in the board assembly portion of the
electronics industry?  I know this is vague and the answer is probably
-- It depends!
 
I'm sure it depends on if it's tested, untested, proto, or established
product that had been built a million times.
 
As a process person, I think Zero Defects is a nice target, but,
realistically, stuff is going to happen resulting in RMA material.  
 
If there isn't an "standard" level, what are other companies seeing for
RMA rates?
 
-Carrie
 
 
 
 
 
 

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