Had a really frustrating conference call today. Our customer is standing firm
that they will not change their drawings on their fabs that specify that
everything needs to be coated with tin/lead before solder mask.

Their arguement is that they've never had any problems before, so why should
they change anything...and I percieved that they blamed our assembly processes
for the mask adhesion issues that we were seeing.

What do you do in a situation like this? I'm trying to gather as much
information as I can that shows that anything other than SMOBC is risky, but during
the conference call, anything that I tried to say was dismissed...because they
say that they've been doing this for years, and this is the first time that
they have heard from any of their subcontractors that there is a problem.

I suppose that there won't be any good answers for this, we'll have to deal
with this the best that we can. Sure makes life interesting...the customer is
always right, and we're all about customer satisfaction.

-Steve Gregory-

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