Steve and others,

Thanks for the info. I still has to go thru it.



We are seeing higher number of RMA's on our brand new systems shipped
overseas. Systems have a computer with hard drive and we suspect that some
kind of scanning is causing this problem.



Here is a one case in hand where we shipped the brand new product to Canada
and it retuned as RMA. We even don't know what kind of scanning is being
performed as of now. And we are seeing higher number of returned related to
hard drive.



Re,

Ken Patel



  _____

From: [log in to unmask] [mailto:[log in to unmask]]
Sent: Tuesday, April 13, 2004 6:19 PM
To: [log in to unmask]; [log in to unmask]
Subject: Re: [TN] Computer Hard drive damage due to X-Ray / MRI



Hi Ken!



Are you SURE that the hard drives are being affected by any sort of scanning
equipment? I've been on numerous business trips where I've taken my laptop
(HP Pavilion to be exact, not meant to be an endorsement whatsoever), and
it's been through the un-checked baggage x-ray, and the checked baggage
x-ray without an issue. I don't think they would radiation harden their
consumer machines...but I could be wrong about that.



MRI? I thought I was up-to-date about scanning equipment being used in the
industry, since we build the stuff that goes into the L3 Communcations
machines that you might see in the airports.



But I must say, I haven't heard of MRI (Magnetic Resonance Imaging) being
used to screen baggage, or cargo. If it were, I would think that it could
have great affect on hard drives...



Where have you heard that?



MRI is useful to look at things non-metallic like human flesh and bones from
my limited knowledge. I have read of a story that a child was killed in a
room by a MRI machine that was turned on when a oxygen tank in the same room
was overlooked and wound-up being sucked into the area where the child was
positioned, then sustained fatal injuries from the oxygen bottle. I can't
imagine that MRI would be used for baggage or cargo screening. But then
again I could be wrong.



-Steve Gregory-

Experts,

We are seeing some kind of damage to the computer (hard drive) going through
some kind of scanning (X-Ray/MRI). Does anyone has faced similar problems
and if so how it was fixed? Can X-Ray scanning damage the computer hard
drive? May be MRI but I am not sure.



Any help will be highly appreciated.



Re,

Ken Patel


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