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March 2004

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Subject:
From:
Vladimir Igoshev <[log in to unmask]>
Reply To:
TechNet E-Mail Forum.
Date:
Mon, 1 Mar 2004 13:05:56 -0500
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Hello everyone,

I'm looking for any information (data) on whether it's possible to "re-use" solder pads after "Brittle Fracture". Any data on the reliability and microstructure of such joints will be greatly appreciated. 

Vladimir

Vladimir Igoshev
Research in Motion
451 Phillip St.
Waterloo, ON, N2L 3X2

Voice: (+1) 519-888-7465, ext. 5283
Fax: (+1) 519-886-0863
E-mail: [log in to unmask] <mailto:[log in to unmask]> 


-----Original Message-----
From: Reeves, Tim R. [mailto:[log in to unmask]]
Sent: Monday, March 01, 2004 12:30 PM
To: [log in to unmask]
Subject: Re: [TN] NTC Technilith Developer


You probably could have said "well I'm definitely NOT a loyal Toyota
customer now!"

I hate that.

Few people (I didn't even say "few companies" because there can be
differences between people in a company) really seem to understand the
importance of treating customers right if you want them to come back.

Another funny car-related story was when I was shopping for my last car I
went to A GM dealer to look at a Chevy and when I asked to test drive a car,
the salesman (seriously) told me that he wasn't going to let me take it on a
test drive because (1) he didn't think I was a serious customer and (2)
every car is different so he wouldn't want me to test drive any car except
the exact one I was buying (i.e. I might think that all Impalas perform the
same way and then be disappointed when my particular one behaves differently
than the one I test drove!)
I couldn't believe it.
I ended up with a VW Passat which is what I wanted in the first place.
Tim Reeves



-----Original Message-----
From: TechNet [mailto:[log in to unmask]]On Behalf Of Bloomquist, Ken
Sent: Friday, February 27, 2004 5:55 AM
Subject: Re: NTC Technilith Developer


Steve, you are right as usual. This attitude seems to be consistent across
many different industries. I have a Toyota Sienna that was a couple of
months out of warranty when the power door quit working. I went to the
dealer and asked what I could do since the repair was over $1,200. He said
that since I didn't have my oil change and servicing done at Toyota or
didn't own another Toyota that I was considered not to be a "Loyal Toyota
Customer". If I were a "Loyal Toyota Customer" they would have fixed it
under warranty.
Any ideas on what brand of vehicle I'm NOT going to buy in the future? Same
scenario with the equipment manufacturers, treat the customer like crap and
they will look elsewhere!

Have a great weekend,

KennyB

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