Steve
Are you saying that they won't even support you for the machines you
bought new?
In any case, I agree, that's a stinker. It's bad enough that some burn
you on the price of parts (says the guy who spat coffee all over his
desk on finding out that an off the shelf CD ROM drive plus a "2 bit"
sheet aluminum bracket costs $600).
Please advise me off line who these folks are, they will be high on the
watch list... Thanks!
regards,
Graham Collins
Process Engineer,
Northrop Grumman Canada Corporation
Halifax
(902) 873-2000 ext 6215
>>> [log in to unmask] 06/10/03 07:43PM >>>
Hi All!
I guess this is one of the downsides of having a buyers market on used
assembly equipment, and I do understand how depressed the new equipment
market is,
but I'm being asked to pay resistration fees in the thousands of
dollars, on
each machine that I bought on the open market...no matter if we've
bought new
equipment from the company that is now asking for fees before. Are any
of you
experiencing this as well?
Without the fees, you won't get any support at all. Was told we could
still
buy parts, but that the part numbers change all the time, so if I was
to order
a part out of the manual, they may have that number under a different
part,
and send that part to me. Once it was received it's ours, and it could
not be
sent back for credit. Even further, without being registered, they
wouldn't tell
us what the new part number should be. Feels like you have no choice
but to
pay the fees.
Again, I understand how bad the market is now, but it seems that I've
only
experienced "registration fee" stuff in printed circuit assembly
equipment. If I
go buy a used car, I don't charged a fee to have my car worked on by a
factory trained technician, or have to pay a fee to be able to buy OEM
replacement
parts...
Kinda' stinks if you ask me...
-Steve Gregory-
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