ISO is just a model, it is expressed as such within the document itself.
ISO did not advertise it was the end-all to poor quality, registrars,
internal auditor trainers, and qms consultants did that...
You can divide people (auditors) into 3 groups...
1. Those who follow ISO requirements religously, audit to the black and
white inerpretation of the standard, will accept nothing less than the
strict adherance to their interpretation, or the interpretaion they were
taught.
2. Those who believe ISO is a failure, b.s., not worth the paper, want to
have nothing to do with it...etc etc..
3. Those who understand, it is a model, a guideline, and should be used as a
foundation for something bigger (which is determined solely by the company)
Regarding board shop audits (isn't that where this thread
originated...wow...what session), personally, I would rather have someone in
group 2 or 3 audit my shop. I've been audited here by people that base the
audit soley on the standard, and their checklist originated as a result of
their familiarization with the standard...and these audits do not
necessarily go well. Someone who can look beyond the 'black and white' will
perform better as an auditor, for the supplier, and the customer...
By the way, I've been involved in ISO 9000 since 1988, I currently work for
an 9002:1994 certified company, have established/revised quality systems at
3 companies, was an ASQQ-CQA, and RAB auditor, have completed the 9001:2000
transition training, assisted (consulted) a partner company in becoming
9001:2000 certified, am currently working on second company's quality
system, and have just been approached by a third...for assistance...My
philosophy is simple...develop the system to meet the minimal requirements
for that specific company...and as the company grows through utilizing that
system, the system grows as well...in those areas strictly necessry for that
specific company...
Here at Network Circuits, as a result of th simple, flexible, yet compliant
9002 certified quality system in place for 4 years, customer returns have
declined, yields have improved, on-time has improved...and on and on...
Jeeesh, I ramble too much....
Franklin
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