ISO lost a bit of credibility because of the fact that companies could be
registered as long as the required procedures were in place, and being
followed. (The procedures didn't have to be good).
Because of this, ISO 9000:2000 contains new requirements for customer
satisfaction and continual improvement of the QMS, through the use of data
collection and analyses. These requirements of are intended to "raise the
bar", so that companies making "cement life preservers" will no longer be
able to maintain certification (unless they can show their customers are
actually happy with the cement life preservers).
When an ISO 9000 QMS is used as intended (not just a certificate posted on
the wall), it is an extremely powerful tool. Since there are always
companies that just want the certificate, it will be interesting to see how
things pan out with the new requirements.
Kari Rambo
-----Original Message-----
From: Edward Szpruch [SMTP:[log in to unmask]]
Sent: Thursday, April 03, 2003 8:55 AM
To: [log in to unmask]
Subject: Re: [TN] Board Shop Audit
Hi,
ISO9002 certificates can proof that the organisation has his procedures and
is working according to the procedures. This can assure consistency of the
quality, but not the quality.It is optimistic assumption that fullfilling
such procedures assure quality
Regards
Edward
Edward Szpruch
Eltek Ltd
P.O.Box 159 ; 49101 Petah Tikva Israel
Tel ++972 3 9395050 , Fax ++972 3 9309581
e-mail [log in to unmask]
> -----Original Message-----
> From: d. terstegge [SMTP:[log in to unmask]]
> Sent: ה אפריל 03 2003 14:59
> To: [log in to unmask]
> Subject: Re: [TN] Board Shop Audit
>
> About the general (non-technical) quality audit: would it not be
> sufficient to rely on ISO certificates ? Would the average quality
> engineer or purchaser do a better job than a specialized ISO9002 auditor
> ? And isn't a part of the advantage of the ISO-qualification system that
> there's no need for further quality audits ?
> Or am I too optimistic about all this ?
>
> Daan Terstegge
> Thales Communications
> Unclassified mail
> Personal Website: http://www.smtinfo.net
>
> >>> [log in to unmask] 04/02/03 06:39pm >>>
> There is a difference between a technical audit and a quality audit.
> In
> a technical audit, the auditor has to determine if the candidate
> supplier can perform to the customer's technical requirements, e.g.,
> assess their capabilities. In a quality audit, the auditor looks to
> whether the candidate supplier produces to an acceptable quality
> level,
> has process control, documentation control, calibration control, etc.
> Frequently these audits are combined, or performed in parallel by
> different customer representatives. One must also look to see if the
> candidate supplier has a stable business, has capacity to take on the
> customer's work, etc. Supplier selection is a complicated issue and my
> perception is that a lot of organizations don't give it the attention
> it
> deserves.
>
> Blair Hogg
> QA Manager
> GAI-Tronics Corporation
>
>
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